Open To Work
Hi, I’m
William Champagne
Fenton,USA
Work Preference
Summary
High-energy Front Office Manager brings significant experience and great customer service skills. Focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands. Enthusiastic, friendly, and personable demeanor with a knack for organization.
Overview
1
Certification
3
years of professional experience
Work History
Courtyard by Marriott BrightonBrighton, MI
Front Office Manager
09.2025 - Current
Job overview
- Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
- Developed and implemented efficient office procedures to streamline administrative tasks and improve overall productivity
- Maintained a professional and welcoming reception area, ensuring a positive first impression for clients and guests
- Trained new employees on office protocols, systems usage, and customer service standards
- Monitored inventory levels of office supplies and placed orders as needed to ensure smooth daily operations
- Resolved conflicts or escalated issues between employees or departments in a diplomatic manner
Courtyard by MarriottBrighton, MI
Front Desk Attendant
11.2024 - 09.2025
Job overview
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Updated reservation systems with accurate information on room availability and rates for efficient bookings
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
- Prepared documents, organized files, and handled correspondence to support front desk operations
- Responded to email inquiries in a professional manner within established timelines
- Trained new front desk personnel on standard operating procedures and customer service protocols
- Coordinated with maintenance department to repair damaged furniture in guest rooms
Great Expressions Dental CentersCanton, MI
Patient Coordinator
06.2023 - 11.2024
Job overview
- Managed patient scheduling and appointment coordination for a busy medical practice
- Communicated with patients to gather necessary information and ensure accurate record-keeping
- Effectively communicated with patients to gather necessary information and ensure accurate record-keeping
- Responded to patient inquiries, providing customer service and resolving issues
- Collaborated with healthcare providers to coordinate diagnostic tests, procedures, and surgeries for patients
- Maintained confidentiality of patient information in compliance with HIPAA
- Verified insurance coverage and obtained pre-authorizations for patient treatments.
- Ensured accuracy of billing information by verifying insurance details and updating patient records accordingly
- Maintained confidentiality of patient information in compliance with HIPAA regulations
Education
Annapolis High School
High school diploma
University Overview
- Upper secondary education
- High school diploma or GED
Skills
- Front Desk Operations
- EHR management
- Online patient scheduling
- Medical scheduling
- Health insurance authorizations
- Insurance verification
- Billing Coordination
- Guest Service Management
- Healthcare office experience
- Medical administrative support
- Healthcare Facility
- Practice management
- Medical terminology
- Medical records
- Account Reconciliation
- Insurance coverage verification
- Health insurance information
- Insurance provider collaboration
- EMR/EHR
- Database management
- Quality data entry
- Documentation review
- Balancing end-of-day transactions
- In-person patient registration
- Reception Management
- Schedule management
- Office phone management
- Multi-line phone systems
- Phone triage
- Crisis management
- Client relationship development
- Patient interaction
- Customer relationship building
- Customer Issue Resolution
- Inquiry handling
- Phone client interaction
- Customer communication
- Written correspondence
- Clear verbal communication
- Communication skills
- Written communication
- Office experience
- Organizational skills
- Maintaining an organized workspace
- Task prioritization
- Attention to detail
- Problem-solving
- Multitasking
- Technical Proficiency
- Computer literacy
- Medical software
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Google Workspace
- Productivity software
- Clerical experience
- Administrative experience
- Front desk
- Customer service
- Healthcare Experience
- Health insurance claim processing
- Typing
- Self-direction
- Teamwork
- Collaboration
- Outdoor work
- Laundry
- Clean workspace maintenance
- Vital Signs
- Medical emergency response
- HIPAA compliance
- Personal protective equipment (PPE) use
- End-of-Day Reporting
- Order processing
- Office Administration
- Mail distribution
- Inquiry handling
- Guest issue escalation
- Critical thinking
- Office experience
- Computer operation
- Administrative experience
- Provider information management
- Guest issue escalation
- Self-direction
- Phone communication
- Communication skills
- Typing
- Healthcare Experience
- HIPAA
Certification
- ServSafe
- Driver's License
Languages
English, Fluent
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Front Office Manager
Courtyard by Marriott Brighton
09.2025 - Current
Front Desk Attendant
Courtyard by Marriott
11.2024 - 09.2025
Patient Coordinator
Great Expressions Dental Centers
06.2023 - 11.2024
Annapolis High School
High school diploma