Emily Clark
Rome,GA
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Hampton Inn by Hilton At
Atlanta, Georgia
07.2025 - Current
- Managed front desk operations and ensured smooth guest check-in and check-out experiences.
- Supervised staff scheduling and delegated tasks to optimize front office workflow.
- Coordinated communication between departments to enhance guest services and satisfaction.
- Handled guest inquiries and resolved issues to maintain high service standards.
- Trained new team members on policies, procedures, and customer service techniques.
- Maintained inventory of office supplies and ordered items as needed for efficiency.
- Assisted with billing processes and ensured accurate transaction handling for guests.
- Implemented standard operating procedures to uphold hotel brand quality and consistency.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Analyzed customer feedback data to identify areas of improvement.
Assistant General Manager
Hampton Inn & Suites by Hilton Adairsville
Adairsville, Georgia
03.2021 - 07.2025
- Managed daily hotel operations to ensure optimal guest experiences.
- Supervised front desk staff to maintain high service standards.
- Coordinated room assignments and housekeeping schedules for efficiency.
- Implemented training programs for new team members to enhance skills.
- Monitored inventory levels of supplies and ordered as necessary.
- Assisted in budgeting processes and expense management for departments.
- Fostered positive relationships with guests to encourage repeat visits.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the hotel, including scheduling and supervising staff.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed hotel cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Warehouse Associate
Simos (Lowes Plant)
Adairsville, GA
12.2020 - 03.2021
- Operated material handling equipment to move products within the warehouse.
- Loaded and unloaded shipments, ensuring accurate placement of inventory.
- Maintained cleanliness and organization of work areas for safety compliance.
- Collaborated with team members to optimize workflow efficiency during peak hours.
- Followed safety protocols to minimize risks while handling hazardous materials.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages, and updated orders in internal database.
- Unloaded materials from trucks using pallet jacks.
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Assisted in loading finished goods onto delivery vehicles as required.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Education
Armuchee High School
Rome, GeorgiaSkills
- Front office management
- Customer service
- Staff scheduling
- Conflict resolution
- Standard operating procedures
- Hotel operations
- Communication skills
- Team leadership
- Guest relations
- Complaint resolution
- Attention to detail
- Problem solving
- Employee training
- Workflow optimization
- Inventory management
- Property management systems
- Event coordination
- Employee supervision
- Oral and writing communication
- Persuasion skills
- Data entry
- Front desk operations
- Guest complaint resolution
- Billing accuracy
- Customer relationship management
- Guest services
- Effective communication
- Time management
- Process improvement
- Multi-task management
References
References available upon request.
Timeline
Front Office Manager
Hampton Inn by Hilton At
07.2025 - Current
Assistant General Manager
Hampton Inn & Suites by Hilton Adairsville
03.2021 - 07.2025
Warehouse Associate
Simos (Lowes Plant)
12.2020 - 03.2021
Armuchee High School