Summary
Overview
Work History
Education
Skills
Associateengagement
Affiliations
Timeline
Generic

KASHI EWELL

Newark,DE

Summary

Dedicated, adaptable, high-performing professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Applies knowledge and abilities to positively impact organization. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience

Work History

Officer-Senior Claims Analyst

Bank of America
Newark, DE
09.2019 - Current
  • Subject Matter Expert within the debit fraud claim department
  • Facilitate new hire and on the job training classes
  • Process escalated fraud claims with high dollar amounts, review sensitive fraud claims with escalations and reconsiderations
  • Attend daily leadership meetings regarding defects of systems and process changes
  • Conduct team meetings to communicate defects and offer immediate workarounds while resolving them.
  • Participated in regular meetings with upper management regarding progress updates on current initiatives.
  • Investigate and decision incoming pre-arbitration responses using multiple systems and tools to determine the outcome of the claim
  • Maintains internal operational and financial controls as well as compliance and regulatory procedures and ensures that they are observed for all assigned cases
  • Works within a team environment and has thorough knowledge of the Claims Analyst function and handles more complex cases which require analytical and problem resolution skills.

Credit Card Analyst III/ Fraud application

Bank of America
Newark, DE
11.2017 - 09.2019
  • Process secured and unsecured credit card applications for consumer card
  • Conduct research and analysis of account activity to assess levels of risk
  • Complete credit Research credit card statements and process balance transfers as well as direct deposits
  • Make complete inbound and outbound calls and taking appropriate action based on specific transaction characteristic
  • Involved in special projects like Adverse Action Task Force also Fraud Application Task Force.

Small Business Fraud Analyst ll/ Lite Customer Service

Bank of America
Newark, DE
10.2016 - 11.2017
  • Conduct research and analysis of account activity to assess levels of risk and detect fraudulent activity, utilize strategic tools, resources and procedures to diligently evaluate accounts and customer situations that may require unique treatment and a specialized approach
  • Make complete inbound and outbound calls and taking appropriate action based on specific transaction characteristic.

Education

Multimedia Design -

Wilmington University
New Castle, DE
07.2024

Skills

  • Excellent customer service
  • Strong interpersonal
  • Quantitative
  • Critical thinking
  • Analytical skills
  • Strong written and verbal communication skills
  • Proven attention to detail
  • Organized
  • Ability to assist and evaluate complex situations
  • Ability to independently make sound judgmental decisions and conduct appropriate research
  • Able to handle multiple responsibilities and manage a high-volume environment
  • Ability to work in a team and individual setting
  • Ability to communicate with multiple levels of management and the utilization of core leadership behaviors
  • Strong knowledge of risk framework: regulations, policies, and standards
  • Strong computer skills: ability to multi-task & toggle into multiple systems
  • Strong Excel/Reporting experience
  • Strong understanding of 1st and 3rd party fraud
  • Work Coordination
  • Investigation leadership
  • Report Preparation
  • Reporting and documentation

Associateengagement

  • Subject Matter Expert (SME)
  • Team leader for system defects and policy changes
  • ASSET team member
  • Volunteer liaison- Small business fraud team
  • DE Mentor/Mentee program- Mentee
  • Black Professional Group (BPG), member)
  • LEAD of Women (LEAD), member)

Affiliations

  • Power of 10: Diversity and inclusion
  • Power of 10: BPG

Timeline

Officer-Senior Claims Analyst

Bank of America
09.2019 - Current

Credit Card Analyst III/ Fraud application

Bank of America
11.2017 - 09.2019

Small Business Fraud Analyst ll/ Lite Customer Service

Bank of America
10.2016 - 11.2017

Multimedia Design -

Wilmington University

Similar Profiles

CREATE PROFILE
KASHI EWELL