Kashia Serafin
San Fernando,CA
Summary
Creative Barista skillful in memorizing recipes, maintaining, and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Coffee Barista
Mike’s cafe
Pacoima, California
02.2023 - Current
- Operated cash register to process payments from customers.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
- Greeted customers, took orders and answered questions about menu items.
Waitress and Bartender
Los Tóxicos Mariscos
San Fernando
02.2023 - 08.2024
- bar area production
- in charge of managing merchandise
- Costumer Service
- Organized take-out orders efficiently according to customer requests.
- Prepared checks accurately and processed payments promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Developed positive relationships with regular customers through friendly conversation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Manager
La Michoacana Ice Cream Parlor
San Fernando, California
02.2021 - 12.2022
- production manager
- Personnel Manager
- in charge of managing merchandise
- in charge of managing schedules
- Ensured compliance with industry regulations and company policies.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Education
High School Diploma -
San Fernando Senior High School
San Fernando, CA06-2021
Skills
- Quality Standards
- Menu knowledge
- Beverage Preparation
- Coffee grinding
- Order Taking
- Customer experience management
- Workplace Safety
- Product Upselling
- Inventory Management
- Cash Handling
- Coffee expertise
- Table Bussing
- Opening and closing duties
- Food Running
- Food Preparation
- Espresso machine operation
- Espresso machine operations
- Exceptional customer service
- Conversant in [Spanish]
- Friendly and outgoing
Timeline
Coffee Barista
Mike’s cafe
02.2023 - Current
Waitress and Bartender
Los Tóxicos Mariscos
02.2023 - 08.2024
Manager
La Michoacana Ice Cream Parlor
02.2021 - 12.2022
High School Diploma -
San Fernando Senior High School