Summary
Overview
Work History
Education
Skills
Timeline
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Kashmir Hulley-Keth

Glendale,AZ

Summary

Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic, focused and experienced coaching and mentoring new employees in service delivery, telephone etiquette and troubleshooting. Well-versed in sales, service and conflict resolution.

Overview

5
5
years of professional experience

Work History

Lead Customer Service Representative

Chic-Fil-A
Phoenix, Arizona
01.2024 - Current
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Collected deposits or payments and arranged for billing.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Receptionist

David Higgins Law Firm
Phoenix, Arizona
03.2024 - 12.2024
  • Issued checks to clients
  • Assist paralegals
  • Scheduled appointments
  • Answered calls

Second Lieutenant

JROTC
Laveen, Arizona
01.2020 - 01.2024
  • Conducted testing of software and systems to ensure quality and reliability.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Maintained updated knowledge through continuing education and advanced training.
  • Operated a variety of machinery and tools safely and efficiently.

Khmer Interpreter

Foreign Language Interpreter
Phoenix, Arizona
03.2020 - 06.2022

Education

High School Diploma -

Cesar Chavez High School
Laveen, Arizona
05-2024

Skills

  • Credit card processing
  • Team training
  • Customer correspondence
  • Attention to detail
  • Words Per Min 65
  • communication
  • Public Speaking
  • Microsoft Word Excel powerpoint

Timeline

Receptionist

David Higgins Law Firm
03.2024 - 12.2024

Lead Customer Service Representative

Chic-Fil-A
01.2024 - Current

Khmer Interpreter

Foreign Language Interpreter
03.2020 - 06.2022

Second Lieutenant

JROTC
01.2020 - 01.2024

High School Diploma -

Cesar Chavez High School
Kashmir Hulley-Keth