James Highers
Lebanon
Summary
Dynamic customer service professional with extensive experience at Circle K, excelling in complaint resolution and team training. Proven ability to enhance customer satisfaction through effective problem-solving and relationship management. Skilled in POS systems and committed to fostering a positive team environment, driving performance, and achieving service excellence.
Professional with solid background in customer service, ready for leadership role. Proven track record in managing teams and driving customer satisfaction. Reliable team player who adapts to changing needs and focuses on achieving results. Strong communication and conflict resolution skills with personable and approachable demeanor.
Diligent Lead Customer Service Representative seeking new opportunity. Demonstrated ability to handle customer inquiries effectively and resolve complex issues. Displayed strong communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Lead Customer Service Representative
Circle K
Lebanon, TN
07.2022 - 02.2026
- Supervised daily operations to ensure exceptional customer service standards.
- Mentored and trained new staff on company policies and customer interaction techniques.
- Resolved escalated customer issues, enhancing satisfaction and loyalty.
- Implemented process improvements to streamline service delivery and reduce wait times.
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Reviewed associate performance to identify training needs.
Sales Associate
Bargain Hunt
Lebanon, TN
11.2021 - 07.2022
- Assisted customers with product selections, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accuracy.
- Maintained merchandise displays, ensuring visual appeal and stock availability.
- Collaborated with team members to meet daily sales targets and improve performance.
- Trained new associates on customer service protocols and operational procedures.
- Resolved customer inquiries and complaints, fostering positive relationships and loyalty.
- Implemented promotional strategies that increased foot traffic and boosted sales volume.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Food Service Worker
Burger King
Lebanon, TN
06.2021 - 11.2021
- Prepared and served food items following health and safety regulations.
- Maintained cleanliness and organization of workstations to optimize efficiency.
- Assisted in training new staff on operational procedures and customer service standards.
- Operated kitchen equipment, including fryers and grills, ensuring proper use and maintenance.
- Processed customer orders accurately while managing high-volume service during peak hours.
- Collaborated with team members to streamline workflow and improve service delivery speed.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
Education
High School Diploma -
Lebanon High School
Lebanon, TN05-2021
Skills
- Complaint handling
- Team member training
- Work prioritization
- Call management
- Customer complaint resolution
- Customer support
- Willingness to lead
- Complaint resolution
- Fast learner
- Customer service
- Problem-solving
- Multitasking and organization
- Positive and friendly
- Payment processing
- Credit card processing
- Relationship management
- Team performance
- Service upselling
- POS systems and ordering platforms
- Problem resolution
- Sales closing
Timeline
Lead Customer Service Representative
Circle K
07.2022 - 02.2026
Sales Associate
Bargain Hunt
11.2021 - 07.2022
Food Service Worker
Burger King
06.2021 - 11.2021
High School Diploma -
Lebanon High School