Brittany Simmons
Jacksonville,FL
Summary
Proven leader in operations management and strategic planning, with a track record of exceeding goals by over 213% at EverBank. Skilled in fostering partnerships and improving internal communications, I excel in driving project delivery and enhancing client relationships. My approach ensures compliance and operational excellence, leveraging both analytical and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Senior Funds Transfer, AVP
TIAA Bank
08.2018 - Current
- Managed projects efficiently, ensuring timely delivery and high-quality results.
- Streamlined communication channels between departments, facilitating better collaboration on projects across the organization.
- Developed and maintained strong relationships with clients, resulting in increased business opportunities.
- Maintained compliance with industry regulations by implementing risk mitigation measures and maintaining accurate documentation.
- Managed our SLA Reports on daily operational wire transmittals according to State and Federal Guidelines
- Facilitated OFAC, KYC, and BSA Reports collaborating with Departmental AVPs and VPs on Risk Assessment and best practices.
Client Solutions and Sales Leader III
EverBank
11.2016 - 08.2018
- Consistently monitored progress on Key Performance Indicators (KPIs), identifying opportunities for improvement, implementing strategic actions to surpass set targets and drive overall organizational success.
- Drove autonomy initiatives to make departmental decisions based on our Risk Levels. Managed a Team that relied on my decision-making abilities to meet Internal and External Service Level Agreements (SLAs)
- Ensured departmental goals were met by managing One-On-Ones with my teams that included efficiency standards, innovative ideas, and provided performance reviews based on outcome.
- Lead an average of 200 Departmental Tasks exceeding goals of over 213%
Lead Branch Teller Supervisor
Wells Fargo
11.2011 - 01.2013
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Provided exceptional customer service, resolving account issues promptly and professionally.
- Contributed to cross-selling efforts, promoting bank products and services to meet client needs.
- Prevented potential fraud incidents through diligent review of identification documents and verification of customer data.
- Coached and developed Team to meet and exceed Departmental Goals
Education
Associate of Arts - Business Administration And Management
Florida State College At Jacksonville
Jacksonville, FLSkills
- Operations Management
- Channel Management
- Internal Communications
- Corporate Communications
- Partnership Development
- Strategic Planning
- Business Planning
- Schedule Management
- Operations Oversight
Timeline
Senior Funds Transfer, AVP
TIAA Bank
08.2018 - Current
Client Solutions and Sales Leader III
EverBank
11.2016 - 08.2018
Lead Branch Teller Supervisor
Wells Fargo
11.2011 - 01.2013
Associate of Arts - Business Administration And Management
Florida State College At Jacksonville
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