Kashuna Williams
Tyler,TX
Summary
Possesses a unique blend of customer care and security expertise, adept at maintaining order while delivering high-quality service. Skilled in managing complex situations with empathy and efficiency, drawing from extensive experience in correctional facilities and hospitality. Committed to continuous improvement and enhancing customer loyalty through effective communication.
Overview
13
13
years of professional experience
Work History
Correctional Officer
Smith County Sheriff's Office
Tyler, Texas
06.2019 - 10.2024
- Monitored inmate behavior and maintained order within correctional facilities.
- Conducted regular security checks to ensure safety and compliance with regulations.
- Managed inmate transportation for court appearances and other appointments.
- Documented incidents and prepared reports for administrative review.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Inspected cells and conducted random searches of common areas.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Collaborated with medical staff to address inmate health concerns promptly.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
Night Auditor
LaQuinta Inn
Tyler, TX
06.2011 - 04.2018
- Established trust with management by serving as key holder, overseeing secure opening and closing of hotel operations.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Delivered continuous assistance to guests during their stay.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Answered an average of 50 or more calls per day by addressing customer inquiries, solving problems and providing new information.
- Facilitated efficient communication by directing calls to appropriate individuals and departments, enhancing customer service.
- Provided an elevated customer experience to generate a loyal clientele.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Scored in top 10% of employees in successful resolution of issues.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Maintained cleanliness and presentation of the hotel.
- Monitored cash drawers in multiple shifts to ensure adequate cash supply.
- Managed daily paperwork flow and collaborated with accounting on invoicing and shipping issues to ensure accuracy.
- Built long-term customer relationships and advised customers on promotions.
- Helped drive sales goals and achieve monthly quotas.
- Dedicated to continuously improving sales abilities.
- Assisted customers with food selection, inquiries and order customization requests.
- Replenished supplies, bags and other materials at each cash wrap.
- Outlined hotel initiatives and promotions to promote customer loyalty.
- Set up and explained new membership contracts.
- Asked open-ended questions to assess customer needs.
Education
Associate of Arts - Criminal Justice
Tyler Junior College
Tyler, TX08-2026
GED -
Robert E Lee/T.J.C
Tyler, TX01-2004
Skills
- Inmate transportation oversight
- Crisis intervention techniques
- De-escalation techniques
- Emergency response protocols
- Facility security management
- Multi-line phone operation
- Computer proficiency
- Microsoft Windows proficiency
- POS systems expertise
- Leadership development
- Customer communication
- Telephone etiquette
- Quick learning ability
Accomplishments
- 2020 Sheriff's Distinguished Service Award
Timeline
Correctional Officer
Smith County Sheriff's Office
06.2019 - 10.2024
Night Auditor
LaQuinta Inn
06.2011 - 04.2018
Associate of Arts - Criminal Justice
Tyler Junior College
GED -
Robert E Lee/T.J.C