Shanna Coyle
Melrose,MA
Summary
Detail-oriented Correctional Officer with over 18 years of experience in inmate supervision and emergency response. Skilled in conflict resolution and transportation coordination, ensuring safety and compliance within correctional facilities.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Correctional Officer
Middlesex Sheriffs Office
Billerica, Massachusetts
02.2008 - 09.2026
- Conducted thorough inspections of cells and public areas for contraband identification.
- Maintained order by enforcing institutional policies and procedures among inmates.
- Monitored inmate behavior, ensuring safety and security standards were met.
- Documented incidents accurately for supervisory personnel's review.
- Provided first response medical care during emergencies until professional assistance arrived.
- Counseled inmates to address concerns and facilitate adjustment to their environment.
- Assisted in emergency situations by implementing crisis response procedures.
- Documented daily activities and incidents in detailed reports for review.
- Mediated conflicts between inmates to promote a peaceful environment.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
- Applied non-violent response tools and physical restraint during problematic situations.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Oversaw public areas and grounds to verify cleanliness and inmate safety.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
Paraprofessional
Lowell Public Schools
Lowell, MA
10.1995 - 08.2002
- Facilitated small group activities to enhance student engagement and participation.
- Implemented behavior management strategies to promote a positive learning environment.
- Monitored student progress and shared insights with educators to support individualized instruction.
- Facilitated small group activities to enhance student engagement and participation.
Education
High School Diploma -
Chelmsford High School
Chelmsford, MA05-1987
Skills
- Inmate supervision
- Conflict resolution
- Emergency response
- Report writing
- Security protocols
- Regulatory compliance
- Transportation coordination
- Effective communication
- Problem solving
- Critical thinking
- Regulation compliance
- Prisoner transport
- Contraband detection
- Crisis intervention training
- Facility security
- Belongings inspection
- Visitation oversight
- Mental health awareness
- First aid training
- Suicide prevention
- Non-violent intervention
- Crisis management
- Weapons training
- Surveillance
- Inmate behavior modification tactics
- Occupational hazards and safety precautions
- Behavioral disorders
- Inmate monitoring
- Stress tolerance
- Patrol procedures
- Contraband inspections
- Physical fitness
- Emergency management
- Observation
- Work crew management
- Firearm operations trained
- Safety and security enforcement
- Self-defense techniques
- Substance abuse
- Incident prevention
- First aid and CPR certified
- Safety
Certification
- Certificate of training municipal police training committee bridge academy training program
Timeline
Correctional Officer
Middlesex Sheriffs Office
02.2008 - 09.2026
Paraprofessional
Lowell Public Schools
10.1995 - 08.2002
High School Diploma -
Chelmsford High School