Kayshya Caffee
Grand Prairie,TX
Summary
Strategic General Manager of Operations with a proven track record of high productivity and efficient task completion. Specialized in operational strategy development, team leadership, and process optimization. Possesses strong communication, problem-solving, and adaptability skills for seamless operations and team synergy.
Overview
6
6
years of professional experience
Work History
General Manager of Operations
Kingsmen Coffee LLC.
Duncanville, TX
12.2023 - 08.2024
- Successfully oversaw a staff of 8, building strong rapport with colleagues to uplift company spirit and encourage long-term employee commitment.
- Recruited, conducted interviews, and onboarded new employees while establishing a mentoring initiative to foster proactive feedback and participation.
- Achieved a 5% reduction in waste while implementing revenue development strategies that aligned with sales and profit targets.
- Recorded daily transactions with accuracy and ensured compliance. Analyzed business performance to identify areas of improvement and made necessary adjustments.
- Developed employee schedules based on business needs, while effectively managing labor costs within budget constraints.
- Devised and tailored diverse beverage recipes to maximize customer enjoyment, maintaining a 95% approval rate.
Store Manager
M2 Concepts-Starbucks
Southlake, TX
06.2022 - 11.2023
- Managed a team of 10-15, providing training, coaching, and performance evaluations to ensure high levels of productivity and customer satisfaction.
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment.
- Updated POS system with new products and promotional offers.
- Maintained precision in product ordering through diligent monitoring of inventory and sales, resulting in a 15% cost reduction.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Student Mentor
Texas A&M University-Commerce
Commerce, TX
06.2019 - 08.2021
- Engaged with 10-25 first-year college students to meet emotional and physical needs.
- Developed academic plans by evaluating students' learning styles, deficiencies, and goals.
- Worked with individuals to help understand and overcome personal, social, or behavioral problems affecting educational or vocational situations.
- Implemented and coordinated 5-10 school activities and events.
Resident Assistant
Texas A&M University-Commerce
Commerce, TX
08.2018 - 08.2021
- Collaborated with Resident Directors on programming initiatives for the residence hall.
- Implemented 10-15 educational programs focusing on personal development topics, such as study skills, time management, and stress management.
- Oversaw the behavior and actions of 40-60 residents in the dormitory, ensuring rule compliance.
- Managed administrative tasks, maintenance requests, room change process and incident reports.
- Mentored new resident assistants during their training period.
Education
Bachelor of Science - Criminal Justice
Texas A&M University - Commerce
Commerce, TX08-2021
Skills
- Operations Management
- Logistics Management
- Business Analysis
- Staff Development
- Organizational Management
- Program Administration
- Microsoft Office
Affiliations
- Children's Worship Teacher
- Bible Class Teacher
- Young Adults Ministry Leader
- Chorus Song Leader
References
References available upon request.
Timeline
General Manager of Operations
Kingsmen Coffee LLC.
12.2023 - 08.2024
Store Manager
M2 Concepts-Starbucks
06.2022 - 11.2023
Student Mentor
Texas A&M University-Commerce
06.2019 - 08.2021
Resident Assistant
Texas A&M University-Commerce
08.2018 - 08.2021
Bachelor of Science - Criminal Justice
Texas A&M University - Commerce
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