Kasia Soto
Smyrna,DE
Summary
Friendly professional with a background overseeing guest issues with amazing tact and concern. A courteous Guest Services Associate promoting exemplary talents in checking in guests and effectively representing the company brand.
Overview
1
1
year of professional experience
Work History
Guest Services Associate
Target
06.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Accepted payments and answered guest questions.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Confirmed arrival and departure times for guests.
- Exceeded specific company objectives by fostering relationships with staff and customers to increase revenue.
- Enhanced membership sales by providing excellent customer service and staff management.
Education
Associate of Science - Business Administration And Management
Excelsior University
Albany, NY06.2025
No Degree - Medical Insurance Coding
Florida Technical College
Orlando, FL05.2021
Skills
- Cash Register Operations
- Personable Demeanor
- Guest Satisfaction
- Issue Resolution
- Inventory Monitoring
- Product Sales
- Constructive Feedback
- Operational Efficiency
- Computer Skills
- Verbal and Written Communication
- Performance Strategies
- Collaborative Environments
- Safety Rules
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Guest Services Associate
Target
06.2022 - Current
Associate of Science - Business Administration And Management
Excelsior University
No Degree - Medical Insurance Coding
Florida Technical College
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