Kasie Holt
Oklahoma City,OK
Summary
Exceptionally dedicated Advocacy Worker with a strong commitment to victims rights and general community service. Able to handle tense and difficult interpersonal situations with full empathy and professionalism.
Compassionate professional in social services field, known for high productivity and efficiency in task completion. Skilled in client assessment, case management, and crisis intervention. Excel at communication, empathy, and problem-solving to support diverse populations effectively.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Domestic Violence Advocate II
YWCA-Oklahoma City, OK
Oklahoma City, OK
04.2022 - 04.2024
- Answered multi-line crisis hotlines
- Monitored security cameras to shelter
- Assisted with safety planning needs for clients and callers
- Maintained confidentiality
- Collaborated with other local organizations
- Maintained composure in crisis situations
- Problem solving
- Planned domestic violence education and groups
- Completed intakes and assessments
- Provided positive feedback to co-workers as a shift supervisor
- Assisted with interviews
- Assisted with training new hires
- Maintained weekly count of donation items
- Implemented trauma-informed care strategies when working with survivors of domestic violence or other traumatic experiences
Pharmacy Technician/Cashier
CVS Health-Oklahoma City, OK
Oklahoma City, OK
08.2021 - 04.2022
- Organized medications
- Helped customers with picking up prescriptions
- Balanced cash registers
- Answered phone lines and assisted customers
- Customer service skills
- Entered prescriptions into a database
- Answered customer questions with insurance
- Managed cash register operations, including handling cash transactions, processing returns, and providing accurate change to customers
- Maintained accurate records of daily sales transactions, balancing the cash drawer at the end of each shift with minimal discrepancies
- Resolved customer complaints or concerns in a professional manner, escalating issues as necessary to ensure customer satisfaction
Cashier
The Home Depot-Oklahoma City, OK
Oklahoma City, OK
11.2021 - 03.2022
- Balanced cash registers
- Provided exceptional customer service
- Stocking
- Counting inventory
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
CNA - Certified Nursing Assistant
Golden Age Nursing Home-Guthrie, OK
Guthrie, OK
08.2006 - 10.2012
- Worked with Alzheimer's patients
- Assisted with games and coordinated activities for residents
- Maintained a clean and safe environment for patients by regularly sanitizing equipment and ensuring proper disposal of waste
- Documented patient information accurately in electronic health records (EHR) to ensure continuity of care
- Responded promptly to call lights and requests for assistance from patients, providing compassionate support at all times
- Assisted in transferring patients between beds, wheelchairs, stretchers, or other modes of transportation using proper lifting techniques
- Supported patients' emotional well-being by actively listening to their concerns and offering comfort when needed
Education
Bachelor's degree - Organizational Leadership
UCO, Central
Edmond, OK11.2024
Associate's degree - Sociology
Rose State College
Midwest City, OK12.2019
Skills
- Social Work
- Crisis Intervention
- Microsoft Word
- HIPAA
- Case Management
- Microsoft Powerpoint
- Computer skills
- Organizational skills
- Conflict management
- Intake Experience
- Behavioral Health
- Administrative experience
- Phone etiquette
- Interviewing
- Leadership
- Staff management
- Coaching and mentoring
- Victim advocacy
Certification
- Address Confidentiality Program Assistant
- March2024 to Present
- This certificate allows me to work with survivors of abuse and utilize the Address Confidentiality Program if needed.
Awards
Tinker Federal Credit Union Scholarship, August2018, I was awarded the Tinker Federal Credit Union Scholarship through Rose State College
Affiliations
- Phi Theta Kappa
- August2018 to December2019
Timeline
Domestic Violence Advocate II
YWCA-Oklahoma City, OK
04.2022 - 04.2024
Cashier
The Home Depot-Oklahoma City, OK
11.2021 - 03.2022
Pharmacy Technician/Cashier
CVS Health-Oklahoma City, OK
08.2021 - 04.2022
CNA - Certified Nursing Assistant
Golden Age Nursing Home-Guthrie, OK
08.2006 - 10.2012
Bachelor's degree - Organizational Leadership
UCO, Central
Associate's degree - Sociology
Rose State College