Kasie Jenkins
Smiley ,TX
Summary
Dynamic Senior Dog Groomer with a proven track record at Untangled Mobile Grooming, enhancing customer satisfaction through tailored grooming services and effective communication. Skilled in managing diverse pet needs while fostering strong client relationships. Committed to quality service and safety, with expertise in grooming techniques and a flexible, detail-oriented approach.
Overview
6
6
years of professional experience
Work History
Senior Dog Groomer
Untangled Mobile Grooming
Seguin, TX
03.2025 - Current
- Implemented process improvements that enhanced service delivery and customer satisfaction rates.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Supported team members during busy periods or staff absences, demonstrating adaptability and commitment to the company''s success.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Educated visitors and staff on proper animal care and handling.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Service Advisor
Caraway Ford
Nixon, TX
03.2024 - 04.2025
- Assisted customers in understanding service options and pricing structures.
- Coordinated service appointments to optimize scheduling efficiency.
- Communicated effectively with technicians regarding service needs and customer concerns.
- Provided follow-up support to ensure customer satisfaction post-service completion.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Senior Dog Groomer
Hill Country Mobile Dog Grooming
Seguin, TX
11.2022 - 02.2024
- Provided grooming services including bathing, clipping, and nail trimming for diverse dog breeds.
- Ensured compliance with safety and sanitation standards during grooming procedures.
- Developed positive relationships with pet owners to understand specific grooming needs and preferences.
- Utilized specialized tools and equipment to deliver high-quality grooming results efficiently.
- Assisted in scheduling appointments and managing customer inquiries effectively.
- Maintained cleanliness of grooming area and equipment to uphold hygiene standards.
- Trained junior groomers on proper techniques and best practices in dog grooming.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Delivered exceptional customer service, addressing client concerns promptly and professionally to maintain a positive reputation.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animals for behavioral problems and signs of health issues.
Wildland Firefighter Ranger 1
Georgia Forestry Commission
Claxton, GA
12.2019 - 10.2022
- Established water supplies, connected hoses, and directed water onto fires.
- Assessed active fires and consulted with Job title to devise optimal approach and containment strategies.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
Education
High School Diploma -
Claxton High School
Claxton, GA05-2009
Certification -
Casey And Son Horseshoeing School
Lafayette, Ga04-2010
Skills
- Basic computer skills
- Organized
- Able to perform task with minimal supervision
- Flexible and able to adjust to work environment
- Attentive to detail
- Quality customer service
- Quick learner
- Self motivated
- Honesty and entegrity
- Work independently and as part of a team
- Build and maintain strong customer relations
- Fire suppression tools operations
- First aid certified
Timeline
Senior Dog Groomer
Untangled Mobile Grooming
03.2025 - Current
Service Advisor
Caraway Ford
03.2024 - 04.2025
Senior Dog Groomer
Hill Country Mobile Dog Grooming
11.2022 - 02.2024
Wildland Firefighter Ranger 1
Georgia Forestry Commission
12.2019 - 10.2022
High School Diploma -
Claxton High School
Certification -
Casey And Son Horseshoeing School