Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

Lareina Sullivan

Tucson,AZ

Summary

Goal-oriented professional seeking a position with a company that values expertise in animal care and grooming while providing opportunities to utilize my unique skill set and excellent customer service abilities. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional customer service. Passionate about continuous learning and professional development.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Dog Groomer

Petco
Tucson, AZ
06.2022 - Current
  • Provide grooming services for dogs and cats, ensuring high-quality results and animal safety
  • Assist customers with questions and concerns, delivering exceptional customer service
  • Handle booking appointments, answering phone calls and texts, and explaining services to customers
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Dog Groomer

More Than A Groomer
Tucson, AZ
11.2019 - 01.2022
  • Delivered expert grooming services for a wide variety of dog and cat breeds
  • Ensured all grooming techniques met or exceeded customer expectations

Dog Groomer

The Dog House Pet Salon
Tucson, AZ
07.2019 - 11.2019
  • Enhanced grooming skills and techniques to meet daily goals and client expectations
  • Built strong relationships with clients and their pets through reliable, high-quality services
  • Contributed to the team’s success, supporting the business’s growth and expansion

Front End Manager Backup/File Maintenance/APC

Safeway
Colorado Springs, CO
04.2018 - 07.2019
  • Managed and supported employees to ensure a positive and productive work environment
  • Addressed and resolved customer concerns efficiently, ensuring satisfaction
  • Assisted coworkers in achieving daily operational goals

Dog Groomer

Snip N Clip
Phoenix, AZ
02.2013 - 01.2015
  • Delivered excellent customer service and professional grooming services
  • Multitasked by grooming pets, scheduling appointments, and addressing customer inquiries
  • Ensured the safety and comfort of animals during the grooming process

Dog Groomer

PetSmart
Spokane, WA
04.2011 - 11.2012
  • Resolved customer complaints by actively listening and offering effective solutions
  • Applied knowledge of breed standards to deliver precise grooming styles
  • Provided general customer service and data entry support

Education

Pima Community College
Tucson, AZ
01.2025

PRSS Certificate of Completion -

Just 1 Life Services
08.2023

Associate Degree -

Spokane Falls Community College
Spokane, WA
01.2011

Skills

  • Scheduling
  • Customer education
  • Adaptive team player
  • Positive and professional
  • Basic computer skills
  • Appointment scheduling
  • Organization skills

References

  • Ultra Allen, Dog Groomer, PetSmart, (509) 218-0775
  • Lori Umbaugh, Pharmacist, Safeway, (720) 291-0181
  • Alicia Scott, Customer Service Representative, SanMar, (509) 638-8447

Certification

  • Peer Support Certification

Timeline

Dog Groomer

Petco
06.2022 - Current

Dog Groomer

More Than A Groomer
11.2019 - 01.2022

Dog Groomer

The Dog House Pet Salon
07.2019 - 11.2019

Front End Manager Backup/File Maintenance/APC

Safeway
04.2018 - 07.2019

Dog Groomer

Snip N Clip
02.2013 - 01.2015

Dog Groomer

PetSmart
04.2011 - 11.2012

Pima Community College

PRSS Certificate of Completion -

Just 1 Life Services

Associate Degree -

Spokane Falls Community College

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Lareina Sullivan