Summary
Overview
Work History
Education
Skills
Timeline
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KASIM TIBA

KASIM TIBA

Kent,WA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking with customer service, multitasking, and time management abilities. Devoted in giving a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Field Service Technician

TechMahindra/Google
Seattle, WA
06.2023 - Current
  • Communicated with supervisors about any changes that need to be made during production runs.
  • Updated logs of maintenance activities performed on equipment in order maintain records of service history.
  • Collaborated with development teams to generate innovative solutions for enhancing user experience based on customer feedback.
  • Providing technical support or assistance for incoming issues and concerns related to hardware, software, and systems.
  • Documenting internal procedures and maintaining daily performance of computer systems.
  • Performed troubleshooting and computer cleanup.
  • Reporting significant or recurring problems to the tier-2 support team and gathering feedback to determine issues and patterns, so that they can be resolved.

Low Voltage Technician

Omni Security Technologies LLC
, WA
01.2023 - 05.2023
  • Configured network switches, routers and wireless access points.
  • Completed daily reports on tasks performed during service visits.
  • Repaired damaged wires or cable assemblies within a variety of electrical enclosures.
  • Installing low-voltage electrical systems, such as security systems, audiovisual systems, and telecommunications systems.
  • Follow strict safety guidelines and industry standards to ensure that the systems are installed correctly and function properly.
  • Performing routine maintenance on low-voltage electrical systems to ensure that they are operating at peak efficiency.
  • Responsible for identifying and repairing system malfunctions.
  • Conducted tests and inspections on low voltage electrical systems in accordance with industry standards and safety regulations.

Security Officer

Securitas and Allied Universal Security Services
Seattle, WA
05.2019 - 10.2019
  • Secures premises and personnel by patrolling property, monitoring surveillance equipment.
  • Inspecting buildings, equipment, and access points; permitting entry.
  • Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
  • Data Entry on various occasions
  • Contributes to team effort by accomplishing related results as needed.
  • And other various duties

Costumer Specialist

Pacific Market Research
Renton, WA
05.2016 - 06.2018
  • Handled complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
  • Built sustainable relationships of trust through open and interactive communication.
  • Verified accuracy of data entry into computer systems prior to finalizing transactions.
  • Demonstrated excellent communication skills when interacting with customers both verbally and in writing.
  • Data Entry Collection, ensuring precise, high-quality entry collection every time. Delivering the information and analysis to help you better understand issues and impacts from all perspectives.
  • Provided exceptional customer support, consistently surpassing expectations. Showing the customer how important they are to us and the business.
  • Provide prospective clientele with information about the various programs.
  • Contributes to team effort by accomplishing related results as needed.
  • And other various duties.

Education

Associate of Applied Science -

Green River College

Bachelor of Science -

University of Washington

Skills

  • Computer Skills
  • CAD Software
  • Equipment Calibration
  • Electrical Troubleshooting
  • MAC OS
  • Active Directory
  • Windows Server
  • Analytical Skills
  • Time Management
  • Multitasking
  • Problem-solving aptitude
  • Professionalism
  • Active Listening
  • Problem-Solving
  • Organizational Skills
  • Time management abilities
  • Written Communication
  • Adaptability and Flexibility
  • Effective Communication
  • C understanding
  • C, JAVA, Python, and Javascript
  • Quality Assurance
  • Recordkeeping
  • Analytical Thinking
  • Troubleshooting
  • Basic Math

Timeline

Field Service Technician

TechMahindra/Google
06.2023 - Current

Low Voltage Technician

Omni Security Technologies LLC
01.2023 - 05.2023

Security Officer

Securitas and Allied Universal Security Services
05.2019 - 10.2019

Costumer Specialist

Pacific Market Research
05.2016 - 06.2018

Associate of Applied Science -

Green River College

Bachelor of Science -

University of Washington

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KASIM TIBA