Ramkumar Kasiraman
Summary
More than 10 years of managing windows and MacOS Platforms in an enterprise environment. Diligent Integration Engineer with solid foundation in system integration and troubleshooting. Proven track record of successful project completions and seamless software and hardware integrations. Demonstrated expertise in scripting and automation, enhancing efficiency and performance.
Overview
17
17
years of professional experience
Work History
Sr System Administrator
State of Arizona
12.2023 - Current
- Collaborated with cross-functional teams to design and deploy customized IT solutions, meeting specific organizational needs.
- Reduced downtime with proactive system monitoring and timely issue resolution.
- Single Point of contact for managing SCCM Infrastructure, Task Sequence Maintenance for Windows Imaging, Driver Management.
- Utilize Tanium Cloud for Patch management and vulnerability remediation.
- Utilize Intune for Mobile Device management including user onboarding and offboarding.
Client Integration Engineer
General Motors
04.2020 - 10.2023
- GM has grown from 300 mac devices to over 3000 in the last two years
- Backup for Executive Tech Support
- Windows/MacOS Endpoint Management
- Package/Deploy OS upgrades, applications, configuration policies for Windows/MacOS endpoints using Microsoft Endpoint Configuration Manager and JamfPro
- Developed/executed comprehensive test plans to validate software functionality, compatibility, and security
- Utilized virtual Machines for controlled testing and deployment, identifying potential issues before widespread distribution
- Collaborated with cross-functional teams to gather requirements and address complex issues during the testing and deployment phases
- Provide level 3 technical support to end users and train junior engineers on troubleshooting software deployments
- Utilize Tanium for vulnerability management and remediation
Product Owner
General Motors
01.2017 - 03.2020
- Successful migration from Device Licensing Model to Azure AD named user Licensing Model for Adobe Products used by 3000 Designers
- Product Owner for Enterprise Adobe Products and for Enterprise Autodesk Products
- Facilitated regular meetings with Adobe contacts to address application issues, implement bug fixes, plan upgrade paths, and stay informed about new releases
- Conducted training sessions for end-users on Adobe application best practices, resulting in improved efficiency and reduced support requests
- Led vendor selection processes, collaborating with cross-functional teams to define requirements, evaluate proposals, and make vendor recommendations
- Reduced the number of Cintiq device models that is used in Design floors from 19 to 3
Client Engineer
General Motors
04.2014 - 01.2017
- Successful Mentoring new hires, Global Support for Manufacturing facilities, Lunch and Learns for help desk
- Led software packaging and deployment projects, ensuring packages met organizational standards and requirements
- Deploy software to IOS/Android devices using Intune to Company Portal
- Utilized PowerShell Deployment Toolkit and Shell scripts for automation of packages prior to deployment
- Documented research findings and best practices to improve the packaging process for future projects
- Researched and managed process documentation that helps in mentoring new engineers
- Updated KB articles with troubleshooting tips/fixes to aid in future problem solving
Windows Project Deployment Lead
Sisters of Mercy Health
10.2013 - 03.2014
- Project Manager for upgrade of COWs (Computer on Wheels) in Mercy Hospital
- Successfully planned and executed desktop refresh initiatives, ensuring effective resource allocation, and led the timely installation and update of computer systems across the organization
- Thorough testing of applications packages and updates to ensure business requirements are met
- Collaborated with clinical teams to ensure minimal computer operations downtime during system updates
- Provide project updates to Leadership and Business stakeholders
Infrastructure Engineer
Carlson Companies
02.2013 - 10.2013
- Successful Rollout of Window 7 and applications in Hotels in NAM, Europe, and Asia
- Involved in building OS images and silent software installations for Windows 7 upgrades across Radisson Hotels
- Upgraded computer hardware, test and maintain equipment in Business Lounges across hotels
- Test Business information systems for readiness before hotel launches
- Providing support to hotels across the globe, including troubleshooting hardware and Enterprise Applications problems including VPN issues
Senior System Engineer
Library of Congress
04.2012 - 11.2012
- Setting up App-V in LOC Dev Domain
- Engaged with stakeholders to identify requirements prior to system architecture design
- Setup App-V architecture in the Library of Congress Dev Domain
- Ensured application installations and configuration met customer requirements
- Business Process Analysis to ensure requirements were met prior to project closure
- Participated in training required for federal employees
Senior Event System Engineer
Faegre & Benson LLP
10.2011 - 02.2012
Platform Engineer
Allina Hospitals and Clinics
05.2011 - 09.2011
Sr System Engineer
Sisters of Mercy Health
06.2010 - 04.2011
LAN Network Engineer
Wells Fargo
12.2008 - 06.2010
Deployment Analyst
Liberty Mutual
07.2008 - 12.2008
Sr System Engineer
Sisters of Mercy Health
03.2008 - 06.2008
System Engineer
Toyota North America
10.2007 - 02.2008
Education
Master of Science - Electrical Engineering
University of Alabama at Birmingham
Master of Science - Health Informatics
University of Alabama at Birmingham
Skills
Windows
MacOS,IOS, Android
Installshield, Adminstudio
JamfPro
DOS, Powershell
Bash, zsh
Powershell Deployment Toolkit
SCCM/MECM
Intune
BigFix
Tanium
Remote Desktop Client
Bomgar
ServiceNow
Active Directory
Group Policy
OKTA
AZURE
Other Employment
- Senior Event System Engineer, Faegre & Benson LLP, Minneapolis, MN, 10/01/11, 02/29/12
- Platform Engineer, Allina Hospitals and Clinics, Minneapolis, MN, 05/01/11, 09/30/11
- Sr System Engineer, Sisters of Mercy Health, St. Louis, MO, 06/01/10, 04/30/11
- LAN Network Engineer, Wells Fargo, Minneapolis, MN, 12/01/08, 06/30/10
- Deployment Analyst, Liberty Mutual, Portsmouth, NH, 07/01/08, 12/31/08
- Sr System Engineer, Sisters of Mercy Health, St. Louis, MO, 03/01/08, 06/30/08
- System Engineer, Toyota North America, Georgetown, KY, 10/01/07, 02/29/08
Timeline
Sr System Administrator
State of Arizona
12.2023 - Current
Client Integration Engineer
General Motors
04.2020 - 10.2023
Product Owner
General Motors
01.2017 - 03.2020
Client Engineer
General Motors
04.2014 - 01.2017
Windows Project Deployment Lead
Sisters of Mercy Health
10.2013 - 03.2014
Infrastructure Engineer
Carlson Companies
02.2013 - 10.2013
Senior System Engineer
Library of Congress
04.2012 - 11.2012
Senior Event System Engineer
Faegre & Benson LLP
10.2011 - 02.2012
Platform Engineer
Allina Hospitals and Clinics
05.2011 - 09.2011
Sr System Engineer
Sisters of Mercy Health
06.2010 - 04.2011
LAN Network Engineer
Wells Fargo
12.2008 - 06.2010
Deployment Analyst
Liberty Mutual
07.2008 - 12.2008
Sr System Engineer
Sisters of Mercy Health
03.2008 - 06.2008
System Engineer
Toyota North America
10.2007 - 02.2008
Master of Science - Health Informatics
University of Alabama at Birmingham
Master of Science - Electrical Engineering
University of Alabama at Birmingham