Kasmine Stockton

• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
• Developed strong relationships with clients through consistent follow-ups and personalized attention.
• Maintained highest level of customer satisfaction across Type area by mentoring and motivating team members to deliver exceptional performance.
• Resolved escalated complaints efficiently, mitigating the risk of negative reviews or lost business opportunities.
• Streamlined communication processes for improved efficiency in customer interactions.
• Assisted customers in navigating product offerings, resulting in informed purchasing decisions and enhanced satisfaction levels.

Executed daily utility billing processes to ensure accuracy of customer accounts.

Conducted monthly meter readings for prompt statement generation.

Resolved customer billing inquiries, addressing complaints efficiently.

Facilitated audits by maintaining detailed records of all billing transactions.

• Enhanced cash flow management by consistently monitoring accounts payable balances.
• Oversaw accounts payable/receivable processes, guaranteeing timely payments while maintaining accurate financial records.
• Facilitated timely payment of invoices to maintain positive vendor relationships, processing accounts payable and receivable.
• Utilized accounting software effectively for accurate tracking and reporting of accounts payable transactions.
• Ensured accuracy of financial statements with thorough reconciliation of accounts payable balances.
• Oversaw accounts payable and receivable functions to maintain timely payments and balanced books.
• Trained new employees on accounts payable processes, contributing to a more efficient department overall.
• Facilitated smooth audit processes by maintaining detailed records of all accounts payable transactions.
• Managed accounts payable and receivable activities, ensuring prompt payments while maintaining strong vendor relationships.
• Maintained accurate records of all financial transactions within the accounts payable department.

Maintained high confidentiality while managing patient records professionally.

Facilitated Medicaid approvals for patients and their families, ensuring insurance coverage is secured.

Executed monthly processing of customer liability payments for patients.

Administered patient facility bank account to uphold financial integrity.

Engaged with all medical insurances and Medicaid to resolve inquiries.

Partnered with facility administrator to align operations with company policies and regulations.

• Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
• Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
• Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Motivated employees through special events, incentive programs, and constructive feedback.