Kasmine Williams
Temple Terrace,FL
Overview
11
11
years of professional experience
Work History
Benefits Representative
Medicare- PPO
Riverview, Florida
06.2021 - 03.2024
- Answered incoming calls from Medicare beneficiaries, providing them with information regarding their benefits.
- Assisted customers in navigating the Medicare website, helping them to find the resources they needed.
- Provided guidance and support to customers regarding billing issues and payment plans.
- Resolved customer complaints and concerns in a timely manner.
Personal Time Off
Personal Time Off
08.2018 - 06.2021
HR Representative
J.P Morgan Chase
Tampa, Florida
07.2017 - 01.2018
- Investigated claims of discrimination or harassment based on race, age, gender identity and expression, in accordance with federal laws.
- Provided guidance to managers regarding disciplinary action, performance issues, and progressive discipline procedures.
- Advised supervisors on legal requirements related to hiring practices such as background checks or drug testing protocols.
- Provided advice to employees on how to navigate internal processes such as filing complaints or requesting accommodations.
- Assisted with benefits administration including open enrollment periods, health insurance changes, 401 contributions, and COBRA compliance.
Medicare
Maximus
Riverview, Florida
08.2013 - 09.2015
- Conducted research on competitive pricing for Medicare products.
- Conducted quality assurance reviews on a regular basis to ensure proper payment of all Medicare Part A and B Claims.
- Served as a resource person for questions about Medicare and Medicaid reimbursement requirements or coding issues on RAI documents.
Skills
- Policy Interpretation
- Microsoft Office
- Compliance knowledge
- Employee Relations
Timeline
Benefits Representative
Medicare- PPO
06.2021 - 03.2024
Personal Time Off
Personal Time Off
08.2018 - 06.2021
HR Representative
J.P Morgan Chase
07.2017 - 01.2018
Medicare
Maximus
08.2013 - 09.2015
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