Jeremei Earlycutt
Baton Rouge,LA
Summary
Mr. Earlycutt has a solid track record of achieving exceptional results across business functions using team dynamics and process mapping and improvement. Jeremei has a strong track record of developing and maintaining policies and operating procedures designed for caring for members/clients/employees. This includes but is not limited to providing a solid track record for recordkeeping for regulatory compliance, establishing, maintaining and managing account relationships to ensure continued service and improvement. Mr. Earlycutt excels at customer care services and shows an aptitude for creatively resolving conflicts; Jeremei has strong interpersonal skills to create great individual and team initiatives that are invested in the overall success of the organizations commitment to its clients and its employees. Mr. Earlycutt is a self-starter who is detail oriented, and prides himself on being accountable for exceptional results.
Overview
11
11
years of professional experience
Work History
Benefits Representative
Employees Retirement System of Texas
Remote
05.2024 - 03.2025
- Enhanced member’s satisfaction by efficiently resolving benefits and enrollment issues in a timely manner.
- Collaborated with team leads to ensure accurate and timely processing of benefits related deductions, maintaining member’s trust and satisfaction.
- Provided support during annual open enrollment periods, effectively managing a high volume of requests and questions from employees.
- Maintained up to date knowledge of benefits regulations and compliance requirements, ensuring company adherence to guidelines.
- Collaborated with payroll department to ensure accurate and timely processing of benefits related deductions, retirement account withdrawals, annuity payments, and death claim benefits, maintaining member’s trust and satisfaction.
Senior Rep /B2B/ Supplier Engagement Specialist
Wayfair
Remote
07.2021 - 01.2024
- Resolved issues through careful research and follow-up with customers.
- Provided detailed performance reports for management review, facilitating data-driven decision making.
- Supported team members in their daily tasks, fostering a cohesive and productive work environment.
- Processed claims for Missing, Lost in transit, Damaged Defect and Wrong Products.
- Troubleshoot and resolve customer service inquires by building connections with customers making them feel welcomed and wowed.
- Navigate multiple software applications and tools in order to process resolutions for customer and manage day to day operation.
- Exceeds in Customer Satisfaction, Efficiency, Metrics and Customer Resolutions Targets.
- Maintain professional composure at all times, de-escalating customers with empathy and personalized solution while following guidelines and procedures.
- Work with Suppliers to ensure that they are meeting Business Standards in regards to shipping replacement parts, Website description accurate and correct and Wrong Product Investigation.
Lumber Supervisor
Home Depot
D'Iberville, MS
02.2017 - 11.2019
- Stayed up-to-date on industry trends allowing implementation of the latest technology in plumbing solutions for clients'' benefit.
- Resolved complex issues using advanced troubleshooting techniques and in-depth knowledge of systems.
- Implemented preventive maintenance procedures that led to reduced equipment downtime while increasing overall operational efficiency.
- Provided exceptional customer support through prompt response to inquiries or concerns related to services offered or completed projects.
- Trained associates across all departments on how to operate all equipment safely.
- Maintained appearance and cleanliness of lumber department on a daily.
Yard Worker
Hertz Equipment Rental Corporation
Virginia Beach, VA
01.2015 - 10.2016
- Maintained grounds by cleaning and organizing machinery, and general clean-up.
- Removed, hazards, and debris from common pathways to improve usability.
- Improved yard efficiency by organizing tools and equipment for easy access and optimal workflow.
- Contributed to clean work environment by performing daily trash removal, sweeping, and general upkeep tasks.
- Demonstrated adaptability by learning new skills or taking on additional tasks as required to support overall success of yard operation.
- Ensured timely completion of tasks by prioritizing workload according to urgency or importance.
- Displayed strong problem-solving skills when faced with unexpected challenges or obstacles during daily operations.
- Assisted in maintaining accurate inventory system through regular cycle counts and thorough documentation practices.
- Upheld company policies regarding safety procedures, wearing protective gear when necessary, and reporting any concerns to management promptly.
Maintenace Supervisor
Residence Inn Marriott
Virginia Beach, VA
11.2013 - 01.2015
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised four employees and scheduled shifts.
- Managed inventories of spare parts and tools to ensure availability of necessary resources for timely repairs.
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within organization.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Education
High School Diploma -
Tuee Know Him New Birth Academy (Private School)
Virginia Beach, VA05.2004
Skills
- CRM proficiency
- Telephone Etiquette
- Performance Analysis
- Project Oversight
- Customer Support
- Customer Relations
- Microsoft Office
- Self-Motivated
- Leadership
- Customer rapport
- Staff Training
- OSHA Standards
- Safety Procedures
- Versatility
- Employee relations
- Benefits administration
- Policy interpretation
On 12/24/19, I had the first of Two Lumbar injection back surgeries that was work related.
To explain the gap history, December of 2019, I was employed at The Home Depot. I was assisting a customer load his vehicle with one hundred pound bags of concrete when an incident occurred where I was not at fault, resulting in a back injury that required two separate surgeries.
Timeline
Benefits Representative
Employees Retirement System of Texas
05.2024 - 03.2025
Senior Rep /B2B/ Supplier Engagement Specialist
Wayfair
07.2021 - 01.2024
Lumber Supervisor
Home Depot
02.2017 - 11.2019
Yard Worker
Hertz Equipment Rental Corporation
01.2015 - 10.2016
Maintenace Supervisor
Residence Inn Marriott
11.2013 - 01.2015
High School Diploma -
Tuee Know Him New Birth Academy (Private School)