Metuka Lewis
Marrero
Summary
Detail-oriented professional with strong experience in data entry, customer service, and analytical problem-solving. Skilled in handling confidential information, interpreting data, and supporting complex cases in fast-paced environments. Familiar with HIPAA principles, EMR-style documentation, and healthcare administration workflows. Known for providing empathetic, solutions-focused support to diverse individuals while maintaining accuracy and professionalism.
Overview
10
10
years of professional experience
Work History
Benefits Representative
Group O
Austin
01.2026 - Current
- Managed benefit claims processing and ensured timely resolution of inquiries.
- Processed enrollment for insurance benefits.
- Coordinated annual open enrollment activities and communications for staff engagement.
- Ensured compliance with applicable laws such as HIPAA, COBRA, FMLA, ERISA.
- Maintained accurate records and updated databases with employee information.
- Updated beneficiaries and handled retirement account related issues.
Senior Customer Service Advisor
Transcom Worldwide
Denver
11.2021 - 12.2024
- Handled high-volume inbound calls, providing empathetic support similar to patient-facing communication.
- Researched client issues using internal databases and documentation systems.
- Performed root-cause analysis on complex inquiries involving billing and technical concerns.
- Maintained strict confidentiality and accuracy with sensitive information.
- Participated in team meetings to discuss performance metrics and share best practices for improving customer engagement.
Driver's Helper
UPS
Huntsville
09.2020 - 12.2020
- Verified accuracy of packages and documentation.
- Assisted with routing and timely delivery. Provided excellent customer service in face-to-face interactions.
- Supported team workflow and safety.
- Conducted routine inspections of delivery equipment to ensure compliance with safety standards.
- Collaborated with team members to maintain efficient delivery schedules and improve overall logistics operations.
Team Lead
Soul Vegetarian No. 2
Atlanta
05.2016 - 08.2020
- Developed and implemented training programs that improved team skills and knowledge, resulting in a 20% increase in productivity.
- Delivered efficient service with professionalism.
- Processed payments accurately using POS systems.
- Fostered a collaborative team environment by facilitating regular meetings and encouraging open communication among team members.
Education
Cybersecurity - Non-Degree Program -
Western Governors University
Salt Lake City, UT, United StatesHigh School Diploma - Calculus
KIPP Atlanta Collegiate
Atlanta, GA, United StatesSkills
- Troubleshooting Expert
- Customer Service Expert
- HIPAA Compliance Expert
- Benefits Inquiry Handling Advanced
- High-volume call handling Expert
- Complaint resolution & escalation support Expert
- Remote/virtual office proficiency Expert
- Data entry & information verification Expert
- Typing speed & accuracy Expert
- CRM Systems Expert
- IOS / Mac Software Expert
- Windows Expert
Accomplishments
- Achieve Atlanta Recipient
- Strong Scholarship Foundation Inc.
- Honor Society Member (Dean's List - 2020)
Skills
Expert, Expert, Expert, Advanced, Expert, Expert, Expert, Expert, Expert, Expert, Expert, Expert
Timeline
Benefits Representative
Group O
01.2026 - Current
Senior Customer Service Advisor
Transcom Worldwide
11.2021 - 12.2024
Driver's Helper
UPS
09.2020 - 12.2020
Team Lead
Soul Vegetarian No. 2
05.2016 - 08.2020
Cybersecurity - Non-Degree Program -
Western Governors University
High School Diploma - Calculus
KIPP Atlanta Collegiate