Tracy Hackleman

Independent contractor selling Health and life insurance to current and future members of Indiana Retired Teachers Association and Retired Indiana Public Employee Association.

• Developed strong relationships with clients through excellent customer service and regular followups.
• Explained features and advantages of Insurance products or services to promote sales.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
• Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
• Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals. Averaged 5-8 appoints weekly and 50 calls a day goal

• Established a welcoming and inclusive environment for students of all skill levels, fostering community growth.
• Planned, set up and led yoga classes for beginner through advanced practitioners.
• Connected students with subject matter by inspiring on techniques and material.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted with onboarding new clients and securing paperwork completion.
• Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.

• Developed strong relationships with coworkers through effective communication skills, fostering teamwork within the group.
• Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
• Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
• Onboading new package handlers, providing assistance with company procedures and maintaining records.