KASONDRA POWELL
Langhorne,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Dental Receptionist
Aspen Dental
Philadelphia, PA
09.2023 - Current
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Obtained payments from patients and scanned identification and insurance cards.
- Provided excellent customer service to create positive experiences and build patient trust.
- Conducted communications and transactions with patients and visitors to foster positive experience.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Answered phone calls and messages for 2-physician Dental facility, scheduling appointments, and handling patient inquiries.
WFH PSR 1
CVS Specialty Pharmacy
09.2021 - 08.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPPA regulations
- Answered patient's questions and fielded complaints when not being able to correct them myself.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Cpap Coordinator
Mat's Pharmacy and Medical Supply
03.2020 - 12.2020
- Answered phones, scheduled appointments, greeted patient's and ordered supplies
- Clean and sterilized instruments and disposed of contaminated supplies.
Customer Service Representative
Adecco Employment Service
03.2019 - 11.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- De-escalated problematic customers concerns, maintaining calm friendly demeanor.
Medical Office Manager
Associated Physicians Of Dearborn
07.2015 - 08.2018
- Interviewed hired and trained medical office personal and conducted monthly performance reviews
- Developed and implemented office policies and procedures while adhering to all HIPPA and OSHA regulations
- Developed plans to streamline patient flow, increased office and patient care efficiently and generate new ways of to produce increase revenue.
Education
High school or equivalent -
Ferndale Adult Education
Ferndale, Michigan06.2019
Skills
- Good work Ethic
- Planning and Organization
- Conflict Resolution
- Training and Development
- Supervision and Leadership
- Critical thinking and excellent multitasker
- Computer Proficiency
- Excellent multitasking capability
- Office Coordination
Timeline
Dental Receptionist
Aspen Dental
09.2023 - Current
WFH PSR 1
CVS Specialty Pharmacy
09.2021 - 08.2023
Cpap Coordinator
Mat's Pharmacy and Medical Supply
03.2020 - 12.2020
Customer Service Representative
Adecco Employment Service
03.2019 - 11.2019
Medical Office Manager
Associated Physicians Of Dearborn
07.2015 - 08.2018
High school or equivalent -
Ferndale Adult Education