Kass Kwilas
Milwaukee,WI
Summary
Detail-oriented, resourceful, and reliable customer service professional seeking a position that allows me to work within a community-driven environment, build upon my passion for positive and impactful customer relations, and display my commitment to improving efficiency and achieving the goals that align with the company's vision.
Overview
5
5
years of professional experience
Work History
REVERSE LOGISTICS ANALYST
Molson Coors Beverage Company
Milwaukee, WI
03.2021 - Current
- Reinforce distributor relationships through timely communication and resolution of both system and user errors.
- Provide ongoing tracking and analysis in areas such as distributor FAQs, consistency in carrier commitments, and reoccurring obstacles with distributor navigation of return tool.
- Collaborate with cross-functional teams to determine ways to optimize service levels, maintain supply-chain efficiency, and minimize return costs.
- Identify areas for improvement and implemented appropriate remediation measures to prevent future issues.
- Create SOPs and instructional documents to ensure consistent and efficient execution of processes.
CUSTOMER SERVICE SPECIALIST
Jonco Industries
Milwaukee, WI
07.2020 - 02.2021
- Coordinated with suppliers and customers to refine order processing, improve operating systems, and streamline production efficiency.
- Maintained customer order information and cascaded action items to proper, internal partners.
- Actively communicated claim investigation results or planned adjustments to customers in a timely manner.
OFFICE MANAGER FOR CAMPUS OPERATIONS
Carthage College
Kenosha, WI
08.2019 - 05.2020
- Led efforts to coordinate and administer $6 million operational budget for departmental divisions and maximize net revenue.
- Collaborated with both internal and external stakeholders to establish new campus policies, and optimize logistics for each project.
- Prepared and processed departmental invoices, campus-wide operational reports, official letters, and financial statements, using word processing, spreadsheet, database, and/or presentation software.
Education
Bachelor of Arts (B.A.) - Communication
CARTHAGE COLLEGE
05.2019
Skills
- Microsoft 365, Google Workspace, SAP, and SharePoint
- Customer Relationship Building and Management
- Problem Solving and Strategic Planning
- Process Improvements and Implementation
- Written And Verbal Communication
- Innovative and Detail-Oriented
Timeline
REVERSE LOGISTICS ANALYST
Molson Coors Beverage Company
03.2021 - Current
CUSTOMER SERVICE SPECIALIST
Jonco Industries
07.2020 - 02.2021
OFFICE MANAGER FOR CAMPUS OPERATIONS
Carthage College
08.2019 - 05.2020
Bachelor of Arts (B.A.) - Communication
CARTHAGE COLLEGE
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