Kassady Irwin
Fort Walton Beach,FL
Summary
Dedicated Master's student looking to utilize my excellent communication and problem-solving skills to fulfill a professional leadership role as an Officer in the United States Air Force.
Overview
6
6
years of professional experience
Work History
Administration Assistant
Marathon Electrical Contractors
08.2023 - Current
- Streamlined office processes by implementing efficient organizational strategies and time management techniques.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Consulted with leadership to identify processes requiring improvement to support growth and success.
Assistant Customer Service Manager
Ever'man Cooperative Grocery & Cafe
02.2022 - 08.2023
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained clear communication channels between team members, fostering a collaborative work environment conducive to efficient problem-solving.
Waitress
Mellow Mushroom
08.2020 - 02.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
Waitress
Mellow Mushroom
01.2018 - 08.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Education
Master of Science - Criminal Justice
The University of West Florida
Pensacola, FL08.2025
Bachelor of Arts - Psychology
The University of West Florida
Pensacola, FL08.2022
Skills
- Professional Communication
- Data organization
- Complex Problem-Solving
- Team Building and Leadership
Timeline
Administration Assistant
Marathon Electrical Contractors
08.2023 - Current
Assistant Customer Service Manager
Ever'man Cooperative Grocery & Cafe
02.2022 - 08.2023
Waitress
Mellow Mushroom
08.2020 - 02.2022
Waitress
Mellow Mushroom
01.2018 - 08.2020
Master of Science - Criminal Justice
The University of West Florida
Bachelor of Arts - Psychology
The University of West Florida
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