Kassandra Badua
Sacramento,CA
Summary
Recent Sacramento State graduate, care provider, and soon-to-be Ultrasound Technician student who can multitask and work well with others. Well-rounded in variations of customer service for seven years, bringing forth a professional and compassionate attitude. Hardworking, highly organized, stress-resistant, and skilled in written and verbal communication. Committed to helping others while upholding company values. A strong leader who works to accommodate clientele and team, while exuding positivity.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bridal Sale Consultant & Front Desk Receptionist
Miosa Bride
08.2023 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Demonstrated excellent customer service skills by greeting guests and providing helpful information.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Scheduled and coordinated meetings and appointments for staff and clients.
- Processed incoming and outgoing mail and packages.
- Operated the point-of-sale system to process transactions quickly and efficiently.
- Executed goal for sale of wedding gowns.
Care Provider
Trinity Care SLS.
08.2020 - 02.2024
- Enhanced patient comfort by providing compassionate and attentive care.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Maintained safety by eliminating hazards and correcting issues.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Recorded patient temperature to monitor health and well-being.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Arrange medication and reminded patients to take each according to correct schedule.
IHSS Care Provider
Sacramento County IHSS Public Authority
08.2020 - 02.2024
- Assisted with client personal care needs to foster independence and well-being.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Assisted clients with bathing, dressing and incontinence care.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Assisted clients with maintaining good personal hygiene.
- Helped client with medication self-administration.
- Maintained detailed records of services performed on clients.
- Monitored health and well-being of clients and reported significant health changes.
- Maintained clean and well-organized environment for client happiness and safety.
- Documented care provided and submitted notes to supervisor.
Care Provider
Maxim Healthcare
08.2022 - 10.2022
- Prepared healthy meals for clients to meet unique nutrition needs.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.
- Serve clients their meals, during their scheduled times.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Transported patients to medical, dental, and personal care appointments.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Arrange medication and remind patients to take each according to the correct schedule.
- Supported total well-being by planning social and physical activities.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Maintained safety by eliminating hazards and correcting issues.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain the schedule.
Home Care Provider
IHSS
01.2016 - 01.2019
- Improved patient (my 93 year old grandmother's) well-being with regular monitoring of vital signs, medication administration, and personal care assistance.
- Assisted patients with dressing, grooming and feeding (g-tube) needs, helping to overcome, and adapt to mobility restrictions.
- Managed medical appointments, coordinating with healthcare professionals to ensure timely access to necessary services.
- Maintained clean and well-organized environment for client happiness and safety.
- Administer medication as directed by physician.
Education
Bachelor of Science - Health Science
California State University, Sacramento
Sacramento, CA12.2023
Associate of Science - General Science
Cosumnes River College
Sacramento, CA05.2023
Associate of Arts - Psychology
Cosumnes River College
Sacramento, CA08.2021
High School Diploma -
Pleasant Grove High School
Elk Grove, CA05.2016
Skills
- Guest Relations
- Problem Solving
- Medical Terminology
- Professional demeanor & communication
- Data Entry
- Telephone etiquette
- Health Code Compliance
- First Aid Training
- Conversational Level of Spanish
Certification
- Adult/Child/Infant CPR & First Aid & AED Certified
Languages
Spanish
Professional Working
Timeline
Bridal Sale Consultant & Front Desk Receptionist
Miosa Bride
08.2023 - Current
Care Provider
Maxim Healthcare
08.2022 - 10.2022
Care Provider
Trinity Care SLS.
08.2020 - 02.2024
IHSS Care Provider
Sacramento County IHSS Public Authority
08.2020 - 02.2024
Home Care Provider
IHSS
01.2016 - 01.2019
Bachelor of Science - Health Science
California State University, Sacramento
Associate of Science - General Science
Cosumnes River College
Associate of Arts - Psychology
Cosumnes River College
High School Diploma -
Pleasant Grove High School
- Adult/Child/Infant CPR & First Aid & AED Certified
Similar Profiles
Jaylin ResendizJaylin Resendiz
Ordering Manager at Miosa Bride/ Occasions By MiosaOrdering Manager at Miosa Bride/ Occasions By Miosa
Kiley O'DorKiley O'Dor
Bridal Sales Consultant at Miosa BrideBridal Sales Consultant at Miosa Bride
Regina QuevedoRegina Quevedo
Housekeeper at Bride Brook Health & Rehabilitation CenterHousekeeper at Bride Brook Health & Rehabilitation Center