Kassandra Bernal
El Paso,TX
Summary
Motivated and customer-focused professional with experience delivering exceptional service in fast-paced environments. Skilled in building strong customer relationships, driving sales growth, and identifying opportunities to increase customer engagement and satisfaction. Recognized for strong communication, adaptability, attention to detail, and a goal-oriented approach to achieving team and sales objectives.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Store Manager
Tjmaxx
02.2024 - 12.2024
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Oversaw scheduling, orientation, and other support areas.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Analyzed customer data and sales trends to develop targeted sales campaigns.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed systems and procedures to improve operational quality and team efficiency.
Team Leader
Target
08.2021 - 01.2024
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Collaborated with other departments to ensure alignment of goals across teams.
- Offered training and support to keep team members motivated and working toward objectives.
- Maintained daily inventory to facilitate successful material distribution.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Implemented strategies to take advantage of new opportunities.
- Ensured compliance with all safety regulations in the workplace.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Monitored operations and reviewed records and metrics to understand company performance.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Recognized by management for providing exceptional customer service.
Assistant Manager
McAllister's Deli
02.2018 - 06.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
High School Diploma -
Eaglecrest High School
Centennial, CO05-2017
Skills
- Overtime Management
- Team Supervision
- Work Planning
- Coaching
- Shift Scheduling
- Onboarding and Orientation
- Leadership
- Payroll Processing
- Office Administration
- Retail sales
- Setting sales goals
- Verbal communication
Accomplishments
Awarded STAR award by exceeding guest connections and increasing sales in Starbucks.
Certification
- 5 Star hospitality
- ServSafe
Timeline
Assistant Store Manager
Tjmaxx
02.2024 - 12.2024
Team Leader
Target
08.2021 - 01.2024
Assistant Manager
McAllister's Deli
02.2018 - 06.2020
High School Diploma -
Eaglecrest High School