Kassandra Booker
Harker Heights,TX
Summary
Proven track record at PenFed Credit Union, enhancing digital banking adoption by promoting innovative tools, leading to significant customer satisfaction improvements. Skilled in cash handling and complex problem-solving, I excel in team leadership and adaptability, driving results and fostering collaborative environments. Achieved sales-referral goals, demonstrating a goal-oriented mindset and exceptional communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Universal Teller
PenFed Credit Union
04.2022 - Current
- Promoted digital banking tools to customers, leading to increased adoption rates among account holders.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Contributed to a positive work environment by effectively communicating with colleagues and providing support when needed.
- Resolved complex account issues by liaising with relevant departments, ensuring timely resolution for customer satisfaction.
- Managed high volumes of cash accurately, balancing drawers at the end of each shift without discrepancies.
- Conducted regular audits to ensure compliance with bank policies and regulatory requirements.
- Identified fraudulent activities promptly, safeguarding both customer assets and the bank''s reputation for security.
- Exceeded sales-referral goals through cross-selling banking products and services.
- Participated in community events as a representative of the bank, fostering goodwill and brand recognition within the local area.
Substitute Teacher
Killeen ISD
08.2018 - 11.2019
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Provided instruction for students in core subject areas.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
Education
Bachelor Of Science - Recreation And Physical Education
Acorn State University
Lorman, MS05.2016
Skills
- Goal-oriented mindset
- Cash handling proficiency
- Account Maintenance
- Confidentiality and Discretion
- Team Leadership
- Adaptable
- Student Engagement
- Verbal and written communication
- Complex Problem-Solving
- Physical education instruction
- Staff Collaboration
Certification
Teachworthy Teacher Certification
Timeline
Universal Teller
PenFed Credit Union
04.2022 - Current
Substitute Teacher
Killeen ISD
08.2018 - 11.2019
Bachelor Of Science - Recreation And Physical Education
Acorn State University
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