Kassandra Cabrera-Themm
Sioux City,IA
Summary
A highly adaptable and personable professional with a proven ability to build strong relationships with clients, colleagues, and families. Certified in CPR and with a background in customer service and healthcare, I excel at creating positive and inclusive environments. My outgoing and approachable nature ensures effective communication with individuals of all ages and backgrounds, while my dedication to delivering top-tier service makes me a reliable team player. Known for my energetic and fun-loving personality, I take pride in fostering collaborative work environments and exceeding expectations in both professional and personal settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
WGK Orthodontics
Sioux City, IA
07.2023 - Current
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Maintained sterilization of instruments according to OSHA standards.
- Organized patient records and kept track of treatment plans.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Prepared patients for dental radiographs and photographs.
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Communicated with other medical professionals regarding patient care needs.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
Sales Representative
Wireless World Verizon
Sioux City, IA
01.2020 - Current
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Maintained accurate records of all sales and prospecting activities.
- Negotiated pricing contracts with customers to maximize profits.
- Attended industry events such as conferences, seminars.
- Managed inventory levels by ordering sufficient stock for each account.
- Reviewed monthly performance against targets set by management team.
- Assisted in developing promotional materials such as flyers, brochures.
Lead Counter Help
Panda Express
Sioux City, IA
10.2017 - 12.2019
- Operated cash register efficiently and accurately while processing transactions quickly.
- Organized shelves, racks and displays of merchandise according to store standards.
- Ordered supplies when necessary to maintain adequate stock levels at checkout counter areas.
- Balanced cash drawer daily following end-of-shift procedures established by store policy.
- Assisted managers in resolving customer complaints or concerns in an effective manner.
- Provided every customer with friendly service, answered menu questions and submitted orders.
- Assisted customers with their selections of products and provided product knowledge.
Medical Screener
Octapharma Plasma Center
Sioux City, IA
02.2019 - 04.2019
- Performed medical screening on patients to ensure they meet the requirements of the clinic.
- Assisted in collecting patient data, including vital signs and personal information.
- Checked for accuracy of patient information prior to administering tests or treatments.
- Followed safety protocols at all times while performing medical screenings.
- Documented patient visits in an accurate and timely manner according to established procedures.
Personnel Specialist
United States Air National Guard
Sioux City, IA
01.2018 - 10.2018
- Developed and implemented recruitment strategies to identify qualified personnel.
- Provided guidance on employee relations issues such as performance improvement plans, disciplinary actions, terminations and grievances.
- Maintained records of personnel-related data such as hires, transfers, performance reviews and absenteeism.
- Analyzed organizational structures to determine appropriate placement of personnel within departments or divisions.
- Reviewed resumes and interviewed applicants to assess their qualifications against job requirements.
Cashier
Scheels
Sioux City, IA
09.2016 - 03.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
Sandwhich Artist
Subway
Sioux City , IA
03.2015 - 09.2016
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Dental Assisting Degree - Dental Assisting
Western Iowa Tech Community College
Sioux City, IA05-2023
Skills
- Emergency treatment
- Diagnostic x-rays
- Infection Control
- Instrument Sterilization
- Complaint Handling
- Account Management
- Customer Retention
- Public Speaking
- Negotiation and communication
- Collaboration
- First Aid/CPR
Certification
- CPR Certified
- Certified Dental Assistant
- Registered Dental Assistant
Languages
Spanish
Limited
English
Full Professional
Accomplishments
- Created marketing fliers for an automotive company.
- Created marketing videos to create customer traffic at Verizon.
Affiliations
- Dog Mom
- Traveler
- Volunteer
- Arts and Crafts
- Mentor
- Reading
- Yoga
- Vlogging
References
References available upon request.
Timeline
Orthodontic Assistant
WGK Orthodontics
07.2023 - Current
Sales Representative
Wireless World Verizon
01.2020 - Current
Medical Screener
Octapharma Plasma Center
02.2019 - 04.2019
Personnel Specialist
United States Air National Guard
01.2018 - 10.2018
Lead Counter Help
Panda Express
10.2017 - 12.2019
Cashier
Scheels
09.2016 - 03.2017
Sandwhich Artist
Subway
03.2015 - 09.2016
Dental Assisting Degree - Dental Assisting
Western Iowa Tech Community College
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