Kassandra Cornejo
Lewiston,ME
Summary
Proven to enhance security protocols and customer service at Palladium Theater; by being vigilant and approachable professional. With an expertise in exceptional customer service, coupled with a strong work ethic, has significantly improved safety and guest satisfaction. Skilled in incident response and fostering positive relationships, It is important to excel in high-pressure environments, ensuring both efficiency and reliability.
Entry-level Library Assistant currently pursuing Geography with a focus of GIS and urban economics, with the intention to work with everyday people as a way to improve the working class. True team player experienced in circulation procedures, patron registration and cataloging materials. Offers 1 years of reading experience in various libraries. Proven history of reliability and superior performance. Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Server
Bua Thai Sushi
2021.11 - Current
- Cultivated warm relationships with regular customers, coming in contact with approximately 50-200 a day.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. This includes, prepping food for the kitchen, dealing with take-out orders, assisting customers, and keeping the work area clean for coworkers and myself
Librarian Assistant
Katherine Webber
2023.01 - 2023.08
- Contributed to a welcoming library environment by promptly addressing patron inquiries and concerns.
- Supported librarians in maintaining an organized, up-to-date collection through meticulous cataloging and shelving tasks of approximately 200 books a day
- Developed subject expertise on selected topics to better assist patrons with specialized research needs.
- Enhanced library user experience by providing efficient assistance in locating and accessing materials.
- Placed approximately 150 books on proper shelves when returned to circulation.
Security Assistant
Palladium Theater - Worcester
2024.03 - Current
- Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
- Responded quickly to alarms or calls for assistance, assessing situations accurately and taking appropriate action as needed to ensure public safety.
- Provided exceptional customer service approximately 500 of patrons by promptly addressing visitor inquiries while maintaining a secure environment.
- Developed strong relationships with building tenants to encourage open lines of communication regarding potential security concerns.
- Supported event planning teams by providing insights on optimal crowd control strategies, minimizing risks associated with large gatherings.
- Streamlined communication between security team members, resulting in improved coordination during critical incidents.
- Patrolled assigned areas regularly to detect and deter any suspicious activity or unauthorized personnel on the premises.
- Managed inventory of security equipment, ensuring proper maintenance and prompt replacement when necessary.
- Reduced risk of security breaches by conducting regular audits and assessments of security protocols.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
High School Diploma -
Lewiston High School
Lewiston, ME06.2023
Bachelor of Science - Geography
Clark University
Worcester, MA05.2027
Skills
- Honest, dependable, and cooperative
- Adaptable and Flexible
- De-Escalation Techniques
- Reliability
- Data Entry
- Strong Work Ethic
- Hospitality service expertise
- Cleanliness standards
- Foreign language proficiency
- Communication abilities
- Problem-Solving
- Data Collection
- Multitasking and Organization
Languages
Portuguese
Limited Working
Spanish
Limited Working
Timeline
Security Assistant
Palladium Theater - Worcester
2024.03 - Current
Librarian Assistant
Katherine Webber
2023.01 - 2023.08
Server
Bua Thai Sushi
2021.11 - Current
High School Diploma -
Lewiston High School
Bachelor of Science - Geography
Clark University
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