Brittney Mendoza-Lopez
Nashville,TN
Summary
As a person I would like to describe myself as an easygoing, joyful, and collaborative girl. I also try not to take life too seriously outside of work and love to read, paint, practice my guitar, and listen to music. some few unique traits that are apart from work relations would be that while I am a hard worker I am as well:
- easygoing
- confident
- joyful
- communicative
- different
- creative
- artistic
- dependable
- hardworking
- realistic
Which can all be useful in a work environment to ensure a positive and collaborative work atmosphere we are all a little unique and be able to share each other uniqueness can create a work environment that we'll be excited to clock into.
Overview
5
5
years of professional experience
Work History
Server
Little Fib/ The Rennaisance Hotel
Nashville, TN
02.2024 - Current
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to enhance service speed.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Trained and mentored new servers on menu knowledge and service standards.
- Resolved guest complaints promptly, improving overall dining experience and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Checked guests' identification before serving alcoholic beverages.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Hostess
The Cheesecake Factory Restaurant
Nashville, TN
11.2021 - 02.2024
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Mentored baking staff in proper techniques and bakery procedures.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Organized store by returning merchandise to proper areas and restocked displays.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Trained new employees on restaurant procedures and plating techniques.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Maintained guest privacy and confidentiality when handling sensitive information such as reservation details or personal preferences.
FOH Team Member
Slim And Husky's
Nashville, TN
03.2021 - 01.2022
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Verified customer age requirement for alcohol or tobacco purchases.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained positive working relationship with fellow staff and management.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Education
Some College (No Degree) - Accounting
Motlow State Community College
Smyrna, TN05.2027
Skills
- Excellent Math Skills
- Kitchen Safety
- Opening and Closing Duties
- Quality Evaluation
- Equipment Cleaning
- Problem Anticipation and Resolution
- Attention to Detail
- Cake and Pastry Decoration
- Glaze, Icing and Topping Application
- Mixing and Blending
- Cooking Machinery Operation
- Customer Service
- Cash Handling
- Customer Transactions
- Honest and Dependable
- POS Systems
- Employee Training
- Product Scanning
- Feedback Acceptance
- Inventory Stocking
- Strong work ethic
- Safe food handling
- Menu memorization
- Order accuracy
- Allergy awareness
- Reliable and Responsible
- Honest and Ethical
- Cooperative Attitude
- Policies and Procedures
- Sweeping and Mopping
- Payment Processing
- Problem-Solving
- Cash Register Operations
- Detail-Oriented
- Problem Solving
- Cleaning and Sanitizing
- Credit and Cash Transactions
- Cash Register Operation
- ID Verification
- Liquor Regulations and Compliance
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
true,other
Timeline
Server
Little Fib/ The Rennaisance Hotel
02.2024 - Current
Restaurant Hostess
The Cheesecake Factory Restaurant
11.2021 - 02.2024
FOH Team Member
Slim And Husky's
03.2021 - 01.2022
Some College (No Degree) - Accounting
Motlow State Community College