Kristen Roberts
Oklahoma City
Summary
Detail-oriented professional with a strong commitment to continuous learning and adaptation of new techniques. Highly organized and efficient, consistently implementing innovative ideas to enhance productivity. Self-motivated and thrives in fast-paced environments, effectively directing skills to achieve objectives.
Overview
9
9
years of professional experience
Work History
Server
Charleston's Restaurant
Oklahoma City
07.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Processed customer orders efficiently using point-of-sale system.
- Handled guest complaints professionally and resolved issues promptly.
- Demonstrated knowledge of daily specials and promotional offerings to enhance sales.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Server
Oliveto Italian Bistro
Moore
08.2024 - 07.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
Post Closer
AdfiTech, Inc
Edmond
08.2016 - 05.2022
- Coordinated communication between lenders, agents, and clients throughout the closing process.
- Resolved discrepancies in closing documents through effective problem-solving techniques.
- Trained junior staff on closing procedures and best practices within the organization.
- Performed post-closing checks of mortgage loan documentation.
Education
Associate
Rose State College
Oklahoma City, OKSkills
- Customer service
- Workflow optimization
- New hire onboarding
- Attention to detail
- Excellent math skills
- Great team player
- Effective communication skills
- Problem-solving skills
- Point of sale systems proficiency
- Cash handling accuracy
Timeline
Server
Charleston's Restaurant
07.2025 - Current
Server
Oliveto Italian Bistro
08.2024 - 07.2025
Post Closer
AdfiTech, Inc
08.2016 - 05.2022
Associate
Rose State College
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