Kassandra Cortez
El Paso,TX
Summary
To work in an environment that allows me to utilize my training, experience, personal integrity, versatile solid work ethic, and communication skills to meet department and company objectives. Data-driven student and a well-organized team player, offering excellent communication and multitasking abilities. Self-directing and making use of resources to meet deadlines with minimal supervision. Diligent, detail-oriented, and reliable worker enthusiastic about supporting success. Confident and passionate student about learning new skills. Ambitious, driven individual ready to work hard and learn from professionals.
Overview
14
14
years of professional experience
Work History
Patient Care Taker
Imperial Home Health Solutions
El Paso , TX
12.2023 - Current
- Assisted patients with daily living activities, such as bathing, grooming and dressing.
- Provided emotional support to patients and their families during difficult times.
- Collaborated with healthcare professionals to ensure proper care for each individual patient.
- Developed individualized care plans based on each patient's needs and preferences.
- Provided companionship by engaging in conversation or playing games with the patient.
Waitress Trainer
Cheddar's Stratch Kitchen
El Paso , TX
06.2023 - 12.2023
- Provide guidance to new waiters in learning the menu items and their ingredients.
- Review servers' performance regularly by observing them interacting with customers during meal services.
- Assist in developing strategies for improving the overall quality of food service delivered by wait staff members.
Waitress
Twin Peaks
El Paso , TX
02.2018 - 07.2019
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Increased sales of high margin menu items through effective upselling.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Waitress
Olive Garden
El Paso , TX
06.2016 - 05.2017
- Responsible for overseeing opening and closing shifts.
- Frequently assisted colleagues during rush periods to faster promote teamwork while providing exceptional service and guest dining experience.
- Up-sell specialty beverages, Beer, Spirits, and Entrees to increase guest check averages.
- Coordinate with kitchen staff to ensure timely and accurate order preparation and acceptable ticket times.
- Regularly follow-up with guest tables and promptly fulfill additional requests.
Sales Associate
Full Beauty Brands
El Paso , TX
10.2015 - 04.2017
- Answered incoming telephone calls to provide information about products, services, policies and promotions.
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
- Demonstrated products to customers, discussed features and redirected objections to capture sales.
Waitress Trainer
Carino's Italian Restaurant
El Paso , TX
06.2010 - 07.2014
- Worked front and back of house (hostess, curbside, waitress, and busser).
- Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Education
Bachelor of Science - Rehabilitation Science
The University of Texas At El Paso
El Paso, TX12-2025
Associate of Arts -
El Paso Community College
El Paso, TX05.2022
Skills
- Ability to work effectively under pressure and for long and extended hours
- Ability to multitask
- A good memory and an eye for detail
- Great sensitivity to the needs of others
- Proactive, self-motivated & self-directed
- Ability to train, educate, motivate, and supervise employees
- Strong verbal, written and listening communication skills
- Committed to excellence customer service
- Strong analytical, organizational, communication and interpersonal skills
- Proficient in Microsoft Excel, Word, Access, and PowerPoint
- Problem solving skills and decision-making ability
- Good time management skills
Accomplishments
[Fall, 2022 - Fall, 2023] - Dean's List
Timeline
Patient Care Taker
Imperial Home Health Solutions
12.2023 - Current
Waitress Trainer
Cheddar's Stratch Kitchen
06.2023 - 12.2023
Waitress
Twin Peaks
02.2018 - 07.2019
Waitress
Olive Garden
06.2016 - 05.2017
Sales Associate
Full Beauty Brands
10.2015 - 04.2017
Waitress Trainer
Carino's Italian Restaurant
06.2010 - 07.2014
Bachelor of Science - Rehabilitation Science
The University of Texas At El Paso
Associate of Arts -
El Paso Community College
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