Kassandra Saunders
Alta,IA
Summary
Dynamic recent graduate with a solid foundation in [Area of study] and practical experience from academic projects and internships. Proven ability to collaborate effectively within teams, along with strong problem-solving and time-management skills. Eager to launch a career as an entry-level [Job Title], committed to driving team success and contributing to organizational goals. Equipped with excellent communication skills and a proactive approach, ready to embrace new challenges with enthusiasm and dedication.
Overview
10
10
years of professional experience
Work History
Care Advisor – Family Engagement Center
UnitedHealthcare
Remote
05.2022 - 06.2023
- Supported members and families by assessing healthcare needs and connecting them to appropriate care programs, community resources, and insurance benefits.
- Managed high-volume inbound and outbound calls while maintaining strong member satisfaction and service quality.
- Educated members on benefits, coverage options, and preventative wellness programs to improve engagement and healthcare outcomes.
- Coordinated care with nurses, case managers, and providers to ensure continuity of services.
- Maintained detailed documentation in internal systems while ensuring HIPAA compliance and data privacy standards.
- Investigated and resolved member concerns while escalating complex cases to appropriate departments.
- Assisted with outreach campaigns to improve preventive care participation and close gaps in care.
- Utilized multiple digital systems to track cases, update records, and manage follow-up activities.
- Managed over 700 families with complex needs
- Facilitated member inquiries, ensuring timely resolution of healthcare-related concerns.
- Educated members on plan benefits, enhancing understanding and engagement with services.
- Streamlined administrative processes for increased efficiency in scheduling appointments and managing medical records.
Student Veteran Work-Study
Iowa State University
Ames
08.2018 - 04.2022
- Provided administrative and customer service support to student veterans, military dependents, and affiliated students.
- Responded to phone and in-person inquiries regarding enrollment, benefits, and campus resources.
- Maintained confidential student records while supporting program operations and retention initiatives.
- Assisted with the development of training manuals and instructional materials.
- Collaborated with faculty to develop and implement course materials and resources.
- Developed digital content for online platforms, improving accessibility of educational materials for diverse learners.
Certified Nursing Assistant
GrapeTree Medical Staffing
Marshalltown
05.2016 - 11.2019
- Assisted patients with daily living activities including bathing, dressing, mobility, and feeding.
- Monitored patient conditions and reported changes to nursing staff to support quality care delivery.
- Maintained accurate patient documentation while adhering to HIPAA and healthcare compliance standards.
- Helped maintain safe and sanitary environments to support infection prevention protocols.
- Supported needs of 30+ residents under long-term care.
Personnel Administrator
United States Marine Corps
Japan
05.2013 - 04.2016
- Managed personnel records for 200+ service members, ensuring accuracy in pay, promotions, benefits, and duty assignments.
- Processed administrative actions including leave requests, transfers, awards, and separations.
- Prepared personnel reports and manpower data to support leadership decision-making and staffing planning.
- Coordinated pay and benefits updates while resolving compensation discrepancies.
- Maintained strict compliance with federal regulations and personnel policies.
- Utilized personnel databases and administrative systems to monitor staffing levels and operational readiness.
- Managed personnel records and maintained data integrity within HR systems.
- Facilitated onboarding processes for new recruits, ensuring compliance with military standards.
- Coordinated training sessions, enhancing workforce skills and operational readiness.
- Developed standard operating procedures for personnel administration, increasing efficiency across teams.
- Cross-trained to cover other personnel staff duties to facilitate office management.
Education
Bachelor of Business Management -
Buena Vista University
Storm Lake, Iowa12-2025
Skills
- Business Operations Data Analysis Process Improvement
- Customer & Member Support Administrative Management
- Healthcare Coordination Personnel Administration
- Microsoft Office (Excel, Word, PowerPoint) Reporting Tools
- QuickBooks Pro Database Management Compliance (HIPAA)
- Data entry proficiency
- Care coordination
- Client confidentiality
- Customer service
- Critical thinking skills
- Office administration
- Goal setting
- Documentation
- Records management
- Scheduling
Timeline
Care Advisor – Family Engagement Center
UnitedHealthcare
05.2022 - 06.2023
Student Veteran Work-Study
Iowa State University
08.2018 - 04.2022
Certified Nursing Assistant
GrapeTree Medical Staffing
05.2016 - 11.2019
Personnel Administrator
United States Marine Corps
05.2013 - 04.2016
Bachelor of Business Management -
Buena Vista University