Kassandra Garcia
Portland,OR
Summary
Bilingual communication skills, dedicated and detail-oriented professional with a strong background in security operations and customer service. Proven ability to ensure safety and compliance in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Package Handler
Amazon Warehouse
12.2023 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Supported peak season demands by volunteering for extra shifts.
- Maintained clean, orderly work environment free of hazards.
Security Officer
Kasa NightClub
12.2023 - Current
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Patrolled and monitored premises in company by foot.
Childcare Provider
Cherish Care
12.2022 - 12.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Taught children to organize toys, wash hands, and share by leading by example.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Provided emotional support and guidance to children during difficult times.
- Monitored children's activities to verify safety and wellbeing.
- Responded to inquiries from parents and guardians.
Cashier
Superior Grocers
12.2022 - 12.2023
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Performed cash, card, and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
Customer Service Cashier
AutoZone
12.2020 - 12.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Followed verbal and written instructions to properly move and ship products.
- Supported peak season demands by volunteering for extra shifts.
- Maintained clean, orderly work environment free of hazards.
Skills
- Bilingual (English-Spanish)
- Heavy Lifting
- Warehouse Safety
- Attention to Detail
- Safety Precautions
- Visual Inspection
- Customer Service
Timeline
Package Handler
Amazon Warehouse
12.2023 - Current
Security Officer
Kasa NightClub
12.2023 - Current
Childcare Provider
Cherish Care
12.2022 - 12.2023
Cashier
Superior Grocers
12.2022 - 12.2023
Customer Service Cashier
AutoZone
12.2020 - 12.2022