Zuleyma Rivera

• Operated material handling equipment to move packages safely and efficiently.
• Loaded and unloaded packages from delivery vehicles, ensuring proper handling procedures.
• Sorted packages by destination, maintaining accuracy and organization throughout the workflow.
• Inspected packages for damage or discrepancies, reporting issues to supervisors promptly.

• Assisted customers with purchases and questions in a fast-paced environment
• Handled cash transactions and maintained
  accurate records
• Delivered consistent, friendly service while multitasking
• Followed company policies and maintained store cleanliness

• Communicated clearly with customers and team members to ensure store safety
• Used strong observation and problem-solving skills to resolve situations calmly
• Followed company procedures and documented incidents accurately
• Maintained a professional, customer-focused presence

•Handled customer orders and inquiries with professionalism and accuracy

•Provided bilingual customer service in English and Spanish

• Resolved customer concerns efficiently to ensure satisfaction

• Processed payments and maintained accurate

transaction records

• Processed customer transactions accurately and efficiently using point-of-sale system.
• Assisted customers with product selections and provided exceptional service to enhance shopping experience.
• Maintained cleanliness and organization of store environment to ensure a welcoming atmosphere.
• Handled cash, credit, and gift card transactions while ensuring compliance with store policies.
• Participated in training new staff on operational procedures and customer service standards.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.