Kassandra Garza
Von Ormy,TX
Summary
Achieved high levels of customer satisfaction by resolving concerns swiftly and accurately. Cultivated a flexible approach to challenges, demonstrating a strong work ethic and commitment to excellence. Enhanced service quality through proactive problem-solving and customer engagement.
Overview
10
10
years of professional experience
Work History
Ms Engagement Specialist
Carenet Health
San Antonio, TX
01.2024 - Current
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
- Managed electronic scheduling systems, ensuring accurate data entry and timely updates to calendars.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Increased appointment scheduling efficiency by implementing user-friendly software systems.
- Set up appointments with interested customers according to schedule availability.
- Educated customers on product and service benefits, explaining features and answering questions.
Customer Service Representative
TaskUs
New Braunfels, TX
04.2021 - Current
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled over 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and canceling services.
- Gathered, organized and input information into a digital database.
- Answered constant flow of customer calls with minimal wait times.
- Delivered prompt service to prioritize customer needs.
- Provided price check for prescriptions.
- Placed Mail Delivery Orders.
- General information about different programs throughout the company.
Customer Service Representatives
Aetna InteliHealth Inc.
San Antonio, TX
11.2018 - 05.2019
- Responded to customer requests for products, services and company information.
- Maintained high standards of customer service by building relationships with clients.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Verified client information by analyzing existing evidence on file.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Customer Service Representative
CVS Caremark
San Antonio, TX
09.2015 - 03.2016
- Greet customers warmly and ascertain problem or reason for calling.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Utilize computer technology to handle high call volume.
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Routinely answered customer questions regarding pricing for prescriptions.
- Opening customers accounts by recording account information.
- Record details of customer contacts and actions taken.
Education
High School Diploma - undefined
Marque Learning Center
San Antonio, TX01.2011
Skills
- Strong client relations
- Credit card processing
- Quick learner
- Multi-line phone talent
- Positive and friendly
- Customer-oriented
- Skilled problem solver
- Excellent work ethic
- Motivated team player
LANGUAGES
English
Timeline
Ms Engagement Specialist
Carenet Health
01.2024 - Current
Customer Service Representative
TaskUs
04.2021 - Current
Customer Service Representatives
Aetna InteliHealth Inc.
11.2018 - 05.2019
Customer Service Representative
CVS Caremark
09.2015 - 03.2016
High School Diploma - undefined
Marque Learning Center