Kassandra Gomez
Los Angeles,United States
Summary
Results-driven Quality Improvement Specialist known for productivity and efficiency in task completion. Specialize in process optimization, data analysis, and regulatory compliance to ensure quality standards are met. Excel in problem-solving, communication, and teamwork to drive improvements across operations.
Overview
10
10
years of professional experience
Work History
Quality Improvement Specialist
Eisner Health
Los Angeles, United States
02.2023 - Current
- Facilitate and lead projects with cross-departmental teams that involve key stakeholders in the process
- Support the development and implementation of project plans for all stages of the grantsmanship/contracting process
- Perform duties of a measure lead on assigned operational or Clinical Quality Measure (CQMs), including monitoring and communicating progress on the health system's QI Plan, acting as a subject matter expert on CQMs for cross departmental training and onboarding of staff/interns/volunteers, and tracking and communicating relevant updates from government, health plans, and IPA administrators
- Clearly document progress, barriers, interventions, findings, and best practices for all assigned projects
- Train staff volunteers, and interns on QI methods, as needed
- Develop and maintain tracking materials (dashboards and/or other visual aids) that clearly detail the disposition of all clinical audits and other related compliance materials for all contracted health plans and other payor sources utilized by Eisner's' patient population
- Perform analysis of data generated from internal legacy systems and provide insight to trends identified in the analysis
- Support implementation and monitor adoption of new workflows and performance as directed by the department's leadership
- Solicit voice of clinical team members in project plans
- Engage providers and staff to conduct academic detailing sessions and provide elbow support to support QI initiative implementation
- Responsible for the retention and distribution of notes, minutes, and documents pertaining to quality improvement programs at Eisner
- Interface with patients for QI projects as needed
- Utilize EHR and/or population management programs for data collection and report building
Customer Registration Rep Dental
Eisner Health
Los Angeles, United States
07.2015 - 02.2023
- Notified supervisor of excessive patient wait times
- Reviewed and updated patient demographics in electronic charts
- Screened patients for insurance information and eligibility for programs
- Entered accurate demographic information for each encounter
- Assisted patients with paperwork and appointment scheduling
- Collected and balanced cash transactions accurately
- Entered patient payments into the electronic system and issued receipts
- Handled incoming calls and directed them appropriately
- Verified staff confirmations of dental appointments
- Canceled appointments as directed by the supervisor or COO
- Checked provider schedules daily
- Performed faxing, filing, and data entry
- Verified patient insurance information
- Trained new employees, both direct hires and temporary staff
- Greeted and directed patients and visitors, addressing their questions
- Provided input to improve departmental processes
- Maintained professionalism and confidentiality in all interactions
- Conducted internal and external audits of dental records
Intern
Los Angeles County Department of Public Health
Norwalk, United States
01.2022 - 05.2022
- Interpreted CMS data, analyzing results using statistical techniques
- Filter and 'clean' data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
- Worked with management to prioritize report information
- Identifying patterns and trends in data sets
- Collecting and interpreting data
- Defining new data collection and analysis processes
- Analyzed specific complaints within HFID to create pivot table
- Participated in departmental meetings & interviews
Intern
Montecito Heights Senior Citizen Center
Los Angeles, United States
06.2018 - 12.2018
- Supervised seniors maintain presence in facility
- Assisted seniors with any physical lifting or tables/chairs, decorating of mail hall for various holidays, and any other tasks
- Answered phone calls assist patrons that call/visit asking questions regarding the senior center and recreation center (adjacent building) programming
- Scheduled guest speakers/presentations with collaborating organizations
- Attended Monday and Wednesday club meetings; take notes for director
- Sharps Box: direct patrons to the proper disposal of syringes; gives replacement boxes; alert director to low supply of boxes
- Socialized and interacted with seniors (clubs, classes, instructors)
- Served as a liaison between the seniors, outside community organizations, and park director
Intern
CHMC Cope Health Scholars
Los Angeles, United States
01.2017 - 05.2018
- Completed 222.25 hours rotating at the Women's health center and 6 Telemetry
- Provided bathing and feeding assistance to patients
- Answered call lights and prepared patients for discharge
- Escorted patients at discharge
- Assisted nurses with re-positioning patients
- Shadowed doctors and nurses during active shift hours
- Used proper PPE during rounds
Education
Master of Public Health -
California State University
Los Angeles05.2022
Bachelors of Science - Public Health
California State University
Los Angeles12.2018
High School Diploma -
Woodrow Wilson High School
Los Angeles06.2013
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Problem-Solving
- Computer Skills
- Microsoft Office
- Communication
- Time Management
- Customer Service
- Communication Skills
- Effective Time Management
- Analytical and Problem-Solving skills
- Flexibility/adaptability
- Collaboration & Teamwork
- Process mapping
- Workflow optimization
- Process development
- Performance improvements
References
- Warren Brodine, Principal, wbrodine@gmail.com
- Priscilla Monserrate-Sanders, Eisner Health, pmonserrate@eisnerhealth.org, (213) 588-0215
- Charisse Demetria, Eisner Health, cdemetria@eisnerhealth.org, (408)-218-1605
Languages
- Spanish, Native speaker
- English, Native speaker
Timeline
Quality Improvement Specialist
Eisner Health
02.2023 - Current
Intern
Los Angeles County Department of Public Health
01.2022 - 05.2022
Intern
Montecito Heights Senior Citizen Center
06.2018 - 12.2018
Intern
CHMC Cope Health Scholars
01.2017 - 05.2018
Customer Registration Rep Dental
Eisner Health
07.2015 - 02.2023
Master of Public Health -
California State University
Bachelors of Science - Public Health
California State University
High School Diploma -
Woodrow Wilson High School
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