Kassandra Guerrero

• Coordinated volunteers who assist with special projects or events sponsored by the organization.
• Provided support during emergency response operations when needed.
• Answered calls and interacted with community members to provide information on advocacy services.
• Utilized various software and tools to streamline processes and optimize performance.
• Completed day-to-day duties accurately and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Reviewed files, recordings and other documents to obtain information to respond to requests.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Answered incoming telephone calls to provide store, products and services information.
• Obtained signatures for financial documents and internal and external invoices.
• Scheduled and confirmed appointments.
• Provided exceptional customer service through effective telephone communication and follow-ups.
• Answered telephones and directed calls to appropriate staff members.correct personnel each day.
• Examined eyes with instruments and pharmaceutical agents to determine visual acuity.
• Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
• Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
• Cleaned and performed minor maintenance on examination equipment and glasses.
• Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
• Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
• Conducted tonometry or tonography tests to measure intraocular pressure.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Marked homework assignments, tests and special projects to communicate grading.
• Conducted special assessments and tutoring sessions to support individual student needs.
• Prepared lesson materials and visual aids to reinforce lesson concepts.
• Communicated with parents to report on academic and behavioral performance and deliver suggestions to implement at home to reinforce positive habits developed at school.
• Arranged and led activities for students, including teaching them how to eat and do daily things by them self .
• I would also make sure they are safe change them and shower them

In this position I did little bit of everything weather it was taking orders to helping customers out . Iam salso a FHO trainer I would train all the new team members and would make sure they learned how to do everything. I was also given the position as MANAGER I would run everyone’s break and make sure everything was good at the store I would also handle money and would count the tills.

• Assisted with training new cashiers and customer service team members to increase speed of onboarding..
• Cleaned and stocked front end areas,
• Complied with cash handling procedures to meet regional cashier variance policy.
• Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
• Instructed new team members on correct procedures for all areas of operations.
• Trained workers in food preparation, cleaning roles to facilitate restaurant operations.