Hi, I’m
Kassandra Hearn
Office Administration Manager
Homer CIty,PA
Summary
Personable Office Administrator with 10 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
14
years of professional experience
Work History
Lake Psychological Services LLC, Indiana, PA
Office Administration Manager
08.2012 - Current
Job overview
- Delivered clerical support by handling range of routine and special requirements.
- Supported Psychologists and therapists with proactive correspondence management, document coordination and customer relations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Trained new employees on administrative procedures, company policies and performance standards.
Big League Haircuts, Indiana, Indiana, PA
Assistant Manager
06.2009 - 01.2013
Job overview
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
University of Phoenix , Tempe, AZ
Associate of Arts from Medical Insurance Billing
09.2010
Skills
- Office Management
- Inbound Phone Call Handling
- Staff Support
- Past Due Account Management
- Financial Records and Processing
- Compliance Requirements
- Balance Reconciliations
- Corrective Actions
- Evaluating Open Accounts
- Office Reception
- Financial Documentation
- Recordkeeping Accuracy
Timeline
Office Administration Manager
Lake Psychological Services LLC
08.2012 - Current
Assistant Manager
Big League Haircuts, Indiana
06.2009 - 01.2013
University of Phoenix
Associate of Arts from Medical Insurance Billing
Similar Profiles
LINSEI MURPHYLINSEI MURPHY
Office Manager at Smith Psychological Services, LLCOffice Manager at Smith Psychological Services, LLC
Natalia RichNatalia Rich
Office Assistant at Rich Psychological Services LLC.Office Assistant at Rich Psychological Services LLC.
Grissel Rojas-PatinoGrissel Rojas-Patino
Mental Health Professional at Touch Of Wholeness Psychological Services LLCMental Health Professional at Touch Of Wholeness Psychological Services LLC