Kassandra Hernandez
Las Vegas,NV
Summary
Experienced and outgoing associate with a strong background in food handling and retail sales. Utilizes exceptional organizational skills and attention to detail to optimize efficiency. Demonstrates a track record of successful collaboration and problem-solving in fast-paced environments.
Overview
3
3
years of professional experience
1
1
Certification
Work History
In-N-Out Associate
In-N-Out Burger
12.2022 - Current
- Efficiently took customer orders and accurately entered them into the POS system
- Maintained cleanliness of work area, including wiping down counters, tables, and equipment
- Managed cash transactions with accuracy and integrity, handling large volumes of cash daily
- Closely followed all safety and sanitation procedures to ensure food quality and prevent accidents or injuries
- Collaborated with team members to meet customer needs in a fast-paced environment
- Assisted in training new employees on company policies, procedures, and customer service standards
- Maintained inventory levels by restocking supplies as needed throughout shifts
- Suggested upsells or add-ons to increase sales revenue per transaction
- Demonstrated ability to handle high-pressure situations with calmness and professionalism
Retail Sales Associate
Kohl's
08.2022 - 12.2022
- Correctly handled large sums of money while assisting managers with settlements at the end of a day
- Was able to encourage customers to sign up for rewards and/or apply for a credit card, adding to the credit card enrollment goal
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Processed returns/exchanges efficiently according to company policies
- Increased customer satisfaction by resolving product-related issues in a timely and satisfactory manner
- Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
Student Administrative Assistant
Western High School
08.2021 - 05.2022
- Maintained organization of documents
- Assist visitors with their inquiries and direct them where they need to go
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
- Collaborated with other departments to facilitate smooth communication flow within the organization
- Demonstrated strong attention to detail while proofreading documents/reports for accuracy
Education
High School Diploma -
Western High School
Las Vegas, NV05-2023
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Cash handling
- Quick learner
- Multitasking
- Cleaning and sanitation
- Fast-paced environment
- Positive attitude and energy
- Safe food handling
- Basic mathematics
- Reliability and punctuality
Certification
- Nevada Driver's License
- Food Handler Certificate (FHC)
- Cardiopulmonary Resuscitation (CPR) - American Heart Association
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
In-N-Out Associate
In-N-Out Burger
12.2022 - Current
Retail Sales Associate
Kohl's
08.2022 - 12.2022
Student Administrative Assistant
Western High School
08.2021 - 05.2022
- Nevada Driver's License
- Food Handler Certificate (FHC)
- Cardiopulmonary Resuscitation (CPR) - American Heart Association
High School Diploma -
Western High School
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