Kassandra Hojnacki
Sterling Heights,MI
Summary
SUMMARY Dynamic and motivated professional with a proven record of generating and fostering relationships with employees and volunteers. Skilled in creating animated and beneficial workshops and conducting engaging trainings and presentations. Dependable and organized team player with the ability to communicate effectively and efficiently. Creative and colorful personality with a great sense of humor.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work History
Senior Co-op Liaison (Sr. Property Manager)
CSI Support & Development
Warren, MI
11.2020 - Current
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Identified and addressed potential safety issues and liability concerns.
- Responded to escalated resident concerns and issues and monitored resolution.
- Created reports, recorded contracts and kept employee records in corporate database and accounting software.
- Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Communicated effectively with owners, residents and on-site associates.
Co-op Liaison (Property Manager)
CSI Support & Development
Warren, United States
04.2014 - 11.2020
- Trained and motivated leasing staff during bi-monthly trainings.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Developed, reviewed and submitted property operating and capital budgets.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Inside Sales
Fastenal
Sterling Heights, MI
12.2013 - 04.2014
- File invoices, packing orders and other important documents
- Preform numerous cold calls daily
- Work independently with very little supervision
- Maintain a book of business
- Managed friendly and professional customer interactions.
- Collected information on sales and service issues to coordinate team-wide resolutions.
Intern
Bottomless Toy Chest
Birmingham, MI
12.2013 - 04.2014
- Plan all aspects of a special events honoring the organization’s volunteers, recipients and new location
- Gain valuable insight into the inner workings of a non-profit organization
- Assist with the move and reorganization of a 2,000-sq ft warehouse
- Provided clerical support, addressing routine and special requirements.
- Sorted, organized and maintained files.
Store Manager
Doc Sweets’ Candy Company
Clawson, MI
04.2010 - 12.2013
- Oversaw business operations and processed customer needs
- Interviewed, hired and trained all employees
- Innovated new displays to promote the sale of products
- Designed new systems and protocols to organize business
- Supervise seven employees
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Bachelor of Arts - Communication
Oakland University
Rochester, MI 09.2009 - 04.2014
Skills
Strong written and oral communication skillsCreative storytellerProficient with Microsoft OfficeConfident and animated public speaker
Company organization
Project manager supervision
Yardi Property Management understanding
Cooperative
Staff Management
Strategic planning
Budgeting
Financial Management
Timeline
Senior Co-op Liaison (Sr. Property Manager)
CSI Support & Development
11.2020 - Current
Co-op Liaison (Property Manager)
CSI Support & Development
04.2014 - 11.2020
Inside Sales
Fastenal
12.2013 - 04.2014
Intern
Bottomless Toy Chest
12.2013 - 04.2014
Store Manager
Doc Sweets’ Candy Company
04.2010 - 12.2013
Bachelor of Arts - Communication
Oakland University
09.2009 - 04.2014