Kassandra Huerta
Austin,United States
Summary
Highly-motivated employee with desire to take on new challenges. Demonstrates strong worth ethic, adaptability and exceptional interpersonal skills with over 10 years of customer service experience.
Overview
10
10
years of professional experience
Work History
Digital Personal Shopper
Walmart
Austin, TX
07.2025 - Current
- Assist customers in finding the products they need.
- Maintain knowledge of promotions.
- Complete the customer's online orders.
- Assist teammates with orders, or any help they need.
- Greet customers, and answer questions they have about products.
- Suggest products to replace out-of-stock items.
Style Consultant
Target
San Antonio, TX
08.2020 - 07.2025
- Stock shelves, price items, and place products on display.
- Assisted VM with re-merchandising.
- Greeted guests and asked open-minded questions to better understand their needs.
- Maintained departments organized and clean to create a better shopping experience.
- Supported other departments within the business as required. Cross-trained in fulfillment, cashiering, tech, beauty, home, baby hardlines, and kitchen.
Lash Technician
Amazing Lash Studio
San Antonio, TX
01.2023 - 08.2023
- Provided several services, including lash extensions, brow lamination, brow tint, lash lift, and lash tint.
- Consulted with clients to understand their desired look and discuss available lash options.
- Used different techniques with each client to fit their needs.
- Provided exceptional customer service and built strong relationships with them to ensure a positive experience .
- Answered customer questions about products and services.
- Maintained a clean and organized workspace and followed safety and sanitation protocols
Shift Manager
McDonald's
San Antonio, TX
01.2016 - 09.2022
- Made sure employees were operating productively and working on tasks to meet business and customer needs.
- Cross-trained in different areas of the store to assist wherever was needed.
- Trained new employees.
- Assisted with employee schedules to ensure enough people were scheduled each shift.
- Resolved customer complaints promptly to enhance their experience in our restaurant.
Product Consultant
Sephora
Waxahachie, TX
03.2019 - 09.2019
- Established customer relationships by using effective communication and active listening skills.
- Did weekly trainings to learn about new products to share with customers.
- Demonstrated products to help customers decide on which product was better for them.
- Maintained up-to-date knowledge of product and service .
- Delivered exceptional customer service to every customer by creating positive experiences.
Order Service Representative
QVC
San Antonio, TX
05.2016 - 08.2017
- Delivered positive customer service experience by staying up to date on product information.
- Met customer call goals for service levels, handle time and productivity.
- Responded proactively and positively to changes within the company.
- Educated customers about billing and payment processing.
- Processed customer orders accurately and efficiently through company systems.
- Addressed customer issues efficiently while maintaining professional and empathetic.
- Monitored order status and communicated updates to customers promptly.
- Initiated returns and exchanges due to incorrect items shipped or damaged goods received.
Education
Associate of Science - Business Administration
Austin Community College
Austin, TX 08.2025 - 09.2025
Certificate of completion - Esthetics
Ogle School Hair Skin Nails
San Antonio, TXSkills
- Leadership
- Customer service
- Time management
- Visual merchandising
- Microsoft Office
- Adaptability
Languages
- English - Fluent
- Spanish - Conversational
Timeline
Associate of Science - Business Administration
Austin Community College
08.2025 - 09.2025
Digital Personal Shopper
Walmart
07.2025 - Current
Lash Technician
Amazing Lash Studio
01.2023 - 08.2023
Style Consultant
Target
08.2020 - 07.2025
Product Consultant
Sephora
03.2019 - 09.2019
Order Service Representative
QVC
05.2016 - 08.2017
Shift Manager
McDonald's
01.2016 - 09.2022
Certificate of completion - Esthetics
Ogle School Hair Skin Nails
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