Kassandra Jahn
Savannah,GA
Summary
Aiming for a position that supports career advancement and leverages expertise in key areas. Demonstrated ability to achieve targets and enhance operational efficiency. Focused on utilizing skills to support organizational goals and foster team collaboration.
Overview
8
8
years of professional experience
Work History
End of Life Caregiver for Family member
Remote Coustomer Service Representative
Amplify
06.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Tailored communication methods based on individual client preferences, ensuring optimal engagement levels were maintained at all times.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Maintained productivity and quality standards at all times.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Conducted thorough research on behalf of customers facing unique situations or requiring specialized assistance beyond standard troubleshooting guidelines; presented findings in an easily digestible format tailored specifically for each inquiry type encountered during this process.
Office Manager
Grit Guns & Ammo
08.2023 - 02.2024
- In charge of running the business under owners direction.
- In charge of customer interactions and sales.
- Intaking and disposing properly of inventory.
- Handling deposits and end of day sales transactions.
- Managing all files and invoices.
- Keeping computers and files organized.
- Keeping track of phone calls and inventory orders.
Nursing Aid
09.2017 - 07.2023
Education
High School Diploma - undefined
Business Management
Skills
Accountable
Workplace integrity
Flexibility
Prioritization and efficiency
Focused auditory engagement
Compassionate attitude
Effective communication
Critical thinking
AWARDS AND ACKNOWLEDGEMENTS
- Prior to being end of life caregiver was a military spouse apart of many organizations. Handled family relations, hosted many events and trainings. Have several General Accommodations for worked served.
- If there are any questions please call or email me I can fill in the gaps there maybe.
Timeline
Remote Coustomer Service Representative
Amplify
06.2024 - Current
Office Manager
Grit Guns & Ammo
08.2023 - 02.2024
Nursing Aid
09.2017 - 07.2023