Kassandra Landfair
Memphis,TN
Summary
Results-oriented Claims Professional with a proven track record in managing high caseloads in fast-paced environments. Skilled in reviewing, investigating, and determining coverage and liability while delivering effective resolutions. Strong planning and problem-solving abilities, complemented by interpersonal skills that facilitate collaboration and drive successful outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Generalist Analyst
Progressive Insurance
Memphis, TN
11.2023 - Current
- Negotiated favorable settlements with customers and insurance carriers to mitigate financial risk.
- Examined claims and records to establish insurance coverage and liability.
- Conducted interviews with insureds, claimants, law enforcement, and witnesses to gather facts.
- Collaborated with appraisers to manage vehicle repairs and resolve total loss claims.
- Ensured compliance with state regulations through detailed documentation and policy adherence.
- Delivered exceptional customer service throughout claims processes to enhance policyholder experience.
- Boosted customer satisfaction ratings by providing timely and accurate claim status updates.
Claims Generalist Trainee
Progressive Insurance
Memphis, TN
08.2023 - 11.2023
- Negotiated favorable settlements with customers and insurance carriers to resolve claims efficiently.
- Analyzed claims and related records to assess insurance coverage and liability accurately.
Senior Customer Care Representative
Transamerica Life Insurance Company
Cedar Rapids, IA
01.2021 - 08.2023
- Delivered exceptional customer service by interpreting life insurance policies for clients clearly.
- Resolved complex customer issues efficiently through research and effective problem-solving techniques.
- Cultivated strong relationships with clients by building trust and rapport.
- Maintained high standards of service, enhancing overall client satisfaction.
Retirement Customer Service Quality Specialist
Transamerica Retirement Management
Cedar Rapids, IA
01.2020 - 01.2021
- Ensured compliance with diverse retirement plans was consistently monitored and maintained.
- Managed timely, accurate, and efficient processing of transactions.
- Identified and resolved quality issues and potential problem areas promptly.
- Trained team members in procedures and best practices to enhance performance.
Senior Retirement Processing Analyst
Transamerica Retirement Management
Cedar Rapids, IA
01.2019 - 01.2020
- Utilized AWD and PARIS systems for retirement plan management.
- Processed 100-125 daily retirement plan transactions with accuracy and timeliness.
- Implemented process improvements to boost service efficiency and productivity.
- Resolved customer inquiries while delivering exceptional customer service.
- Collaborated on special projects and supported various teams effectively.
Retirement Processing Analyst
Transamerica Retirement Management
Cedar Rapids, IA
01.2016 - 01.2019
- Processed 75 retirement plan transactions daily with precision and timeliness.
- Utilized AWD and PARIS systems for efficient transaction processing.
- Acquired comprehensive knowledge of qualified retirement plans and regulations.
- Applied problem-solving skills to identify product differences and methods.
- Recommended improvements in service and productivity through detailed research.
- Resolved systematic errors effectively.
- Provided support to diverse teams as required.
Indexing Technician
Transamerica Life Insurance Company
Cedar Rapids, IA
01.2014 - 01.2016
- Accurately indexed 100 to 150 documents daily, ensuring high-quality image standards.
- Updated control legacy system with precise data entries for enhanced tracking.
- Reviewed and researched documentation through detailed searches and cross-references.
- Maintained production speed accuracy while meeting service level agreements.
- Corrected improperly scanned documents to uphold quality control.
- Identified and addressed documents necessitating special handling procedures.
- Created necessary work items when applicable to support operations.
- Utilized advanced tools within AWD DocSplitter for efficient document processing.
Education
Bachelor of Science - Business Management
Upper Iowa University
Cedar Rapids, IAAssociate of Arts - Human Services
Kirkwood Community College
Cedar Rapids, IASkills
- Insurance software proficiency
- Liability assessment
- Total loss evaluation
- Written and verbal communication
- Problem-solving and analysis
- Team collaboration
- Deadline management
- Multi-tasking ability
- Claims investigation and resolution
- Coverage analysis
- Time management skills
- Negotiation strategies
- Customer service excellence
Certification
- License, Texas All Lines Adjuster, #2887873, 2022
- Certificate, State Farm Auto Certification, 2022
- Certificate, The GOAT Steep Assist Certification, 2022
Timeline
Claims Generalist Analyst
Progressive Insurance
11.2023 - Current
Claims Generalist Trainee
Progressive Insurance
08.2023 - 11.2023
Senior Customer Care Representative
Transamerica Life Insurance Company
01.2021 - 08.2023
Retirement Customer Service Quality Specialist
Transamerica Retirement Management
01.2020 - 01.2021
Senior Retirement Processing Analyst
Transamerica Retirement Management
01.2019 - 01.2020
Retirement Processing Analyst
Transamerica Retirement Management
01.2016 - 01.2019
Indexing Technician
Transamerica Life Insurance Company
01.2014 - 01.2016
Bachelor of Science - Business Management
Upper Iowa University
Associate of Arts - Human Services
Kirkwood Community College