Gina Schneller
Jackson,NJ
Summary
Detail-oriented Coordinator with an active NJ property and casualty license, specializing in water mitigation and mold restoration. Skilled in managing job files, ensuring compliance, and facilitating collaboration among teams to drive project success and enhance client relationships.
Overview
19
19
years of professional experience
Work History
Job File Coordinator
Servpro
Millstone Township, New Jersey
03.2024 - Current
- Coordinate Water Mitigation and Mold Restoration projects for residential and commercial properties.
- Answer incoming calls, enter new Leads and schedule Inspections.
- Communicate with clients to assess needs and expectations.
- Monitor job file status, maintaining WIPs to ensure compliance with Insurance and TPA requirements.
- Review and validate field documentation, creating preliminary estimates.
- Working closely with Field Managers, Crew Chiefs and Dispatch to ensure current jobs are being stabilized, monitored and completed on time following Insurance Guidelines.
- Maintain open communication with Adjusters, obtaining approvals and addressing concerns in a professional, timely manner.
- Preparing Files carefully and executing job file Audits ensuring documentation accuracy and compliance standards.
- Perform all job close-out activities, coordinating with our Accounting team, for proper invoicing and following through with Collections.
- Working on an after-hours "On Call" rotation to accept emergency calls, gather necessary information, and dispatch crew for Stabilization.
Professional Pet Sitter
Piper's Pet Pals
Jackson, NJ
05.2012 - Current
- Communicated with pet owners to ensure understanding of their pets' needs and well-being.
- Provided attentive care to pets, ensuring safety and comfort during daily visits while owners were at work or on vacation.
- Monitored pet behaviors for any signs of distress or illness during visits.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Fostered safe, nurturing environment for dogs, enhancing well-being during small-scale, home-style boarding.
- Provided compassionate hospice and palliative care to terminal pets, supporting their comfort and dignity.
Vet Technician and Receptionist
All Fur Paws Animal Hospital
Millstone Township , NJ
01.2020 - 03.2024
- Assisted veterinarians with surgeries, dentistry procedures and other medical treatments as well as examinations.
- Prepared and administered medications according to veterinary staff instructions.
- Conducted routine laboratory tests including blood work and urinalysis.
- Dispensed medications, monitored drug reactions and provided client education on medication administration.
- Tracked and scheduled follow-up appointments for animal treatment.
- Processed incoming calls from clients seeking advice or requesting appointments.
Call Center Team Lead
Jobs4Blue
Freehold, NJ
05.2020 - 01.2024
- Supervised daily operations of call center team, ensuring consistent service quality and adherence to protocols.
- Trained new team members on company protocols and customer service standards.
- Monitored incoming calls, emails, and chat messages for quality assurance purposes.
- Managed high-volume call flow, maintaining service quality and minimizing wait times for customers.
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Scheduled and confirmed shifts for Police Officers of behalf of large vendors throughout NJ, DE and NY.
- Reviewed and approved vendor invoices.
Veterinary Technician
North Star VETS
Robbinsville, NJ
01.2007 - 05.2012
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Assisted in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Supported vet in patient assessments and emergency procedures in 24-hour trauma center, ensuring timely and effective care.
- Facilitated euthanasia process in accordance with veterinarian's instructions, providing compassionate support to pet owners.
- Maintained accurate records of all treatments provided to pets and alerted Vet if any change in mental or physical status.
- Informed clients about pets' health status and progress reports post-procedure or diagnosis, fostering transparency and trust.
Education
Bachelor of Science - Psychology
Thomas Edison State University
Trenton, NJ05-2013
Skills
- Homeowner Insurance claims
- Insurance and liability knowledge
- Active property and casualty insurance license with the NJ department of insurance
- Insurance software proficiency
- Billing and insurance processes
- Xactimate Software Proficiency
- Organizational Skills
- Task prioritization
- Dependability
- Attention to detail
- Team collaboration
- Estimate preparation
- Understand the NAIC Model for Pet Insurance
- Handle High Stress Situations in a calm manner
- Proactive problem solving
- Call center operations experience
- Building rapport
- Professionalism
- Customer relationship management
Work Preference
Work Type
Full TimeLocation Preference
RemoteSalary Range
$25/hr - $1000/hrTimeline
Job File Coordinator
Servpro
03.2024 - Current
Call Center Team Lead
Jobs4Blue
05.2020 - 01.2024
Vet Technician and Receptionist
All Fur Paws Animal Hospital
01.2020 - 03.2024
Professional Pet Sitter
Piper's Pet Pals
05.2012 - Current
Veterinary Technician
North Star VETS
01.2007 - 05.2012
Bachelor of Science - Psychology
Thomas Edison State University