Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Ajulia Cook
Open To Work

Ajulia Cook

Knoxville,TN

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Job File CoordinatorReceptionist/DispatcherField SupervisorTeam SupervisorOffice Administrative Assistant

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Knoxville, TN, US
Open to relocation: No

Salary Range

$20/hr - $1000/hr

Important To Me

Career advancementCompany CulturePersonal development programsPaid time offPaid sick leave

Summary

Resourceful administrative professional with a strong blend of office coordination expertise and hands‑on field experience in restoration, mitigation, and biohazard operations. Skilled in managing high‑volume client communication, scheduling, documentation, and account oversight while maintaining accuracy in fast‑paced, compliance‑driven environments. Brings practical field knowledge of water, fire, mold, and biohazard remediation, enabling precise documentation, effective communication with technical teams, and a deeper understanding of project workflows. Experienced in EMR/EHR systems, Microsoft Office, invoicing, insurance documentation, and maintaining audit‑ready records for 40–50+ clients daily. Recognized for exceptional organization, problem‑solving, and customer service, with a proven ability to streamline processes, support leadership, and coordinate complex projects from initial intake through completion.

Overview

9
9
years of professional experience
8
8
Certification

Work History

Job File Coordinator

Servpro Team Cuthbertson
Knoxville, TN
09.2025 - Current
  • Managed job files from initial loss through completion, ensuring accurate documentation, compliance with carrier guidelines, and timely status updates
  • Developed detailed estimates in Xactimate based on site conditions, photos, and field reports, minimizing revisions and supporting claim approval
  • Generated invoices and compiled supporting documentation, including photos, drying logs, and reports, to facilitate efficient billing and claim processing
  • Communicated directly with insurance adjusters to justify scope of work, address discrepancies, and accelerate approval timelines
  • Conducted thorough job file audits to verify completeness, accuracy, and compliance with company standards and regulatory requirements
  • Applied hands-on field experience to interpret site conditions and build accurate, defensible scopes of work
  • Reviewed project documentation to validate work performed and ensure alignment with approved estimates and carrier expectations
  • Maintained organized, audit-ready files throughout the project lifecycle, reducing delays and improving workflow efficiency
  • Served as liaison between field crews, project managers, and insurance representatives to ensure clear communication and project alignment
  • Proactively identified missing or incomplete documentation, resolving issues prior to submission to reduce claim delays and rejections
  • Managed a portfolio of 50+ client accounts, overseeing invoicing, payment tracking, and account status to ensure timely collections
  • Maintained detailed records of invoices, contracts, expenses, and collection activities to support financial accuracy and reporting
  • Prepared and presented reports on account status and collection efforts, providing insight to support management decisions

Receptionist/Dispatcher

Servpro Team Cuthbertson
Knoxville, TN
06.2025 - Current
  • Assisted in the field with mitigation jobs, supporting operational flexibility.
  • Greeted and welcomed visitors, providing a positive first impression of the company and enhancing client satisfaction
  • Managed a high volume of incoming calls, efficiently routing them to the appropriate departments to ensure prompt response
  • Scheduled appointments and maintained calendars for multiple executives, ensuring optimal time management and reducing scheduling conflicts
  • Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources to improve service quality
  • Collaborated with other departments to ensure smooth operations and effective communication within the organization, increasing team efficiency
  • Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction and retention
  • Dispatched emergency mitigation services to various locations in a timely and efficient manner, reducing response times
  • Maintained detailed records of all dispatched calls, ensuring accuracy and completeness for compliance and reporting

Restoration Technician

Servpro Team Cuthbertson
Knoxville, TN
04.2023 - 06.2025
  • Responded to emergency water and fire damage incidents, assessing the extent of the damage and developing a restoration plan to minimize property loss
  • Performed thorough inspections of job sites to build detailed and accurate scopes of work, ensuring precise project execution
  • Performed water extraction, drying, dehumidification, and mold remediation in residential and commercial properties, restoring safe environments
  • Utilized specialized equipment such as air movers, dehumidifiers, and moisture meters to effectively dry affected areas, reducing restoration time
  • Implemented proper containment procedures to prevent cross-contamination during restoration projects, maintaining safety standards
  • Collaborated with insurance adjusters to document damages and provide accurate estimates for repairs, expediting claims processing
  • Executed efficient demolition of damaged materials including drywall, flooring, insulation, and cabinetry, preparing sites for restoration
  • Applied antimicrobial treatments to prevent mold growth in water-damaged areas, ensuring long-term property safety
  • Conducted thorough inspections after restoration work was completed to ensure quality standards were met or exceeded, increasing client satisfaction
  • Maintained detailed records of all restoration activities including photographs, measurements, and job progress reports for compliance and documentation
  • Provided excellent customer service by addressing client concerns promptly and professionally throughout the entire restoration process, improving client retention
  • Followed industry best practices for health and safety protocols while working on hazardous sites with potential biohazards or structural instability, ensuring team safety
  • Assisted in packing out contents from affected properties for cleaning or storage purposes, safeguarding client belongings
  • Managed inventory of supplies needed for restoration projects, ensuring availability when required to avoid project delays
  • Collaborated with project managers to develop comprehensive project schedules that ensured timely completion of all tasks
  • Operated heavy machinery such as pumps or extractors safely according to manufacturer guidelines, maintaining equipment integrity
  • Demonstrated expertise in handling different types of water damage scenarios including clean water leaks or sewage backups, adapting restoration techniques
  • Maintained a clean and organized work area, ensuring all equipment was properly stored and maintained to extend equipment lifespan
  • Assisted in the packing and unpacking of contents during the restoration process, ensuring proper handling and care of items
  • Collaborated with team members to develop innovative solutions for complex restoration challenges, improving project outcomes
  • Provided on-call emergency response services, promptly addressing urgent restoration needs to minimize property damage
  • Adhered to company policies, industry regulations, and safety guidelines at all times, ensuring compliance and safety

Field Supervisor

Aftermath Services, LLC
Oak Ridge, TN
11.2021 - 03.2023
  • Cleaned and sanitized crime scenes and other biohazardous areas in compliance with OSHA and EPA regulations, ensuring public safety
  • Conducted comprehensive cleanup of biohazardous areas including crime scenes, suicides, and unattended deaths, restoring safe environments
  • Demonstrated proficiency in using specialized cleaning equipment and adhering to strict safety protocols, reducing risk of contamination
  • Completed monthly inventory to ensure all supplies and equipment stayed fully stocked and within expiration date, preventing shortages
  • Opened new shop ensuring staff was fully trained, shop had all supplies and equipment needed to get started, and coordinated with home office to ensure all permits were filed and sent out, enabling smooth operations
  • Conducted quarterly inspections of shop location and transport van to ensure that no items were damaged or missing, maintaining operational readiness
  • Up-trained other supervisors to ensure everyone had the knowledge and ability to perform their job correctly and efficiently, improving team performance
  • Conducted quarterly inspections with the Tennessee Department of Environment and Conservation to ensure permit validity and compliance with state regulations for storing and transporting biohazardous waste
  • Assisted in building a SOP to be used nationwide within the company, standardizing procedures and improving efficiency
  • Used power tools and hand tools whenever necessary to remediate all biohazardous materials, ensuring thorough cleanup
  • Utilized camera to ensure each step of remediation was completed while upholding OSHA and EPA regulations, documenting compliance

Veterinary Assistant

West Bearden Veterinary Hospital
Knoxville, TN
08.2021 - 11.2021
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Assisted senior staff with blood analyses and physical assessments.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
  • Assisted veterinarians with euthanasia of animals.
  • Restrained animals for examination and treatment.
  • Monitored laboratory animal behavior and health.
  • Administered injections, oral medications and topically applied medications prescribed by veterinarian.

Medical Billing and Transcriptionist

Pulmonary & Sleep Consultants LIC
Lenoir City, TN
01.2019 - 02.2021
  • Familiarity with electronic PM & EMR/EHR software, such as Allscripts PM, Allscripts EHR, Solv, and Docutap.
  • Delivered administrative support to team members, including making copies, sending faxes, and pulling and organized documents.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Performed efficient and accurate entry of data into EMR/EHR software to keep up-to-date records of patient information.

Receptionist

Urgent Family Care Pllc
Knoxville, TN
03.2018 - 02.2021
  • Collect patient demographic and insurance information, schedule appointments, check patients in and out.
  • File, fax and scan medical records/documents.
  • Posting payments from insurance companies as well as patients.
  • Familiarity with electronic PM & EHR/EMR software, such as Allscripts PM, Allscripts EHR, Solv, and Docutap.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Performed efficient and accurate entry of data into EMR/EHR software to keep up-to-date records of patient information.
  • Coordinated and communicated with 40+ clients daily to gather pertinent information.
  • Answered phone calls, provided information to callers and connected callers to appropriate people using a multi-line telephone system.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.

Shift Manager

Dollar General
Gatlinburg, TN
07.2017 - 03.2018
  • Managed cash positions, counted down all cash registers totals balanced, and made bank deposits.
  • Managed schedules, accepted time off requests, and found coverage for shifts.
  • Managed and Coordinated shift-based inventory receiving, auditing, and restocking.
  • Executed general management practices and guided and directed employees through daily routines.
  • Handled any customer complaints, questions, and inquiries.
  • Trained new employees on company policies, procedures, techniques, and customer service standards.

Education

High school diploma or GED - GED

Tennessee College of Applied Technology
Knoxville, TN, US
03.2021 - 06.2021

Skills

  • Client record management
  • Biohazard remediation expertise
  • Job file management
  • Xactimate estimating
  • Document compliance
  • Billing documentation
  • Auditing procedures
  • Customer relationship management
  • Claims processing
  • Attention to detail
  • Time management
  • Water damage recovery
  • Proficient in Microsoft Office
  • Fire damage restoration skills
  • Leadership in team settings
  • Exceptional customer service
  • Documentation review and data entry
  • Effective patient communication
  • Project and time management skills
  • Strong verbal communication abilities
  • Cashiering and cash handling proficiency
  • Hazmat operations management
  • Mold remediation knowledge
  • Organizational skills in inventory control
  • Event scheduling and planning

Certification

  • WRT, Present
  • Hazardous Waste Operations & Emergency Response Training, Present
  • Asbestos awareness training, Present
  • FSRT, Present
  • IICRC Certification, Present
  • Lead Certification, Present
  • ASD, Present
  • Subrogation training, Present
  • TCST, 12/01/24 to Present
  • Driver's License
  • Lead Abatement Certification

Languages

English

Timeline

Job File Coordinator

Servpro Team Cuthbertson
09.2025 - Current

Receptionist/Dispatcher

Servpro Team Cuthbertson
06.2025 - Current

Restoration Technician

Servpro Team Cuthbertson
04.2023 - 06.2025

Field Supervisor

Aftermath Services, LLC
11.2021 - 03.2023

Veterinary Assistant

West Bearden Veterinary Hospital
08.2021 - 11.2021

High school diploma or GED - GED

Tennessee College of Applied Technology
03.2021 - 06.2021

Medical Billing and Transcriptionist

Pulmonary & Sleep Consultants LIC
01.2019 - 02.2021

Receptionist

Urgent Family Care Pllc
03.2018 - 02.2021

Shift Manager

Dollar General
07.2017 - 03.2018

Similar Profiles

CREATE PROFILE
Ajulia Cook