Angela Mendez
Rosenberg,TX
Summary
As a highly organized individual, I bring dedication and adaptability to any task I undertake. I excel in providing exceptional customer service, problem-solving, and multitasking. I take responsibility for my actions and strive for continuous growth and development in my field. I emphasize the importance of teamwork and effective communication in the workspace. By doing so, we can establish trust with our customers and strengthen our relationships with one another. I wish to continue on my career path in a setting that encourages these values and allows me to flourish.
Overview
3
3
years of professional experience
Work History
Job File Coordinator
Servpro of Bellaire-Rosenberg, TX
Houston, United States
06.2021 - Current
- My daily responsibility involves creating a comprehensive schedule for our production team, providing managers with a transparent overview of each crew member's daily tasks and responsibilities.
- Implement robust auditing processes to ensure completeness, accuracy, and compliance with regulatory requirements for all job files..
- Able to multitask with new assignments and adjust on tasks efficiently
- Knowledgeable in the software’s QuickBooks Pro®, ScanER XL®, ManagER®, and Microsoft Office.
- Lead customer satisfaction initiatives and respond to customer complaints, prioritizing exceptional service and fostering trust within the customer base.
- Coordinate various programs such as Alacrity, Contractor Connections, and Sedgwick Repair, ensuring operational efficiency and compliance.
- Conduct credit card reconciliations, manage job expenses, and guarantee precision in financial reporting.
- Reconstruction file management and organization, including weekly progress meetings to review customer requirements, contractual payment schedules, and invoice scheduling.
- Conducting reconstruction audits and communicating with adjusters for supplemental projects, estimated bids, and approvals.
- Proactively maintained and updated job file Work In Progress (WIP) reports to ensure precise tracking of project status.
- Created estimates for asbestos abatement and adjusted repair projects. Assuring to capture all safety standards.
- Assured client satisfaction by reviewing and validating field documentation and generating preliminary estimates.
- Achieved exceptional results in performing closeout procedures by using external platforms like Contractors Connections, Alacrity, and Sedgwick,
Education
High School Diploma -
B.F Terry High School
Rosenberg, TX05.2021
Skills
- Proficient in Microsoft Office Suite
- QuickBooks
- Various industry-specific software applications
- Expertise in Reconstruction administration
- Construction estimating
- Extensive experience in restoration
- Water damage restoration
- Mold remediation
- Competent in drywall repair
- Budgeting
- Strong communication skills
- Client relations
- Knowledgeable in OSHA regulations
- Commercial construction practices
- Advanced computer skills
- Focus on data entry and management
- Compliance Monitoring
- Administrative Support
- Customer Service
- Performance Improvement
Timeline
Job File Coordinator
Servpro of Bellaire-Rosenberg, TX
06.2021 - Current
High School Diploma -
B.F Terry High School