Kendra Owens
Arlington,Virginia
Summary
Billing Coordinator and Customer Service Representative with over 15 years of experience in the Customer Service and Administrative field.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Job File Coordinator
SERVPRO
Alexandria, VA
04.2022 - Current
- Revise Estimates and Final Forms to confirm that they are billed according to industry standards
- Perform all office administrative tasks related to customer calls, job management and tracking, scheduling of jobs, and customer satisfaction activities
- Perform general office duties, such as drafting correspondence, filing, and creating reports
- Provide excellent customer service
- Receive general phone calls and greet visitors
- Perform detailed and accurate data entry, including analyzing dispatch reports
- Complete and review job file documentation for final upload and the audit process
- Perform job close-out and bill to the responsible party.
Office Administrator
Matar Group, LLC.
Alexandria, VA
03.2019 - 03.2020
- Create monthly, weekly and daily schedules for over 100 residential and commercial customers.
- Prepared Final Documents for Billing
- Create invoices
- File and maintain customer information and invoices
- Create and maintained retention schedule
- Data entry
- Customer Service
Customer Service Representative
Caliber Collision
Arlington, VA
11.2016 - 07.2017
- Ensure all customer comfort items are fresh & available for customers at all times (coffee, water, magazines, etc.)
- Coordinate Rental Car /Tow companies to provide one-stop service to all customers
- Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup person
- Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
- Maintain DRP logbooks and Enterprise ARMS by 9am daily
- Secure proper payments
- Assist Office Manager with reconciling invoices to payable report daily & monthly (as applicable)
- Comply with Caliber daily receipts guidelines and procedures
- Comply with all Caliber safety rules, guidelines and standards
Teller Manager
Chevy Chase/ Capital One Bank
Arlington, VA
08.2007 - 08.2012
- Provide remarkable customer service
- Handle daily face-to-face transactions over the counter
- Coach and train tellers on the Teller Interaction Model
- Meet sales/referral goals
- Conduct monthly security meetings
- Assist with the opening and closing procedures of the branch
- Maintain monthly retention
Education
Diploma - undefined
Wakefield High School
Arlington, VA06.2004
Skills
- 15 years in the Administrative Field
- Proficient with Microsoft Word, Email, Internet, Google Apps, Paychex, Xactimate, and Quickbooks
- Able to type 40 words per minute
- Advanced 10 key abilities
Certification
- IICRC — Water Restoration Certificate November 2024
- DBHDS Peer Recovery Specialist — Certificate of Completion April 2023
- Xactimate — Level 1 Certificate March 2023
- Notary Public September 2022
- OSHA Training — Certificate of Completion December 2015
LANGUAGES
English
Intermediate Spanish
Timeline
Job File Coordinator
SERVPRO
04.2022 - Current
Office Administrator
Matar Group, LLC.
03.2019 - 03.2020
Customer Service Representative
Caliber Collision
11.2016 - 07.2017
Teller Manager
Chevy Chase/ Capital One Bank
08.2007 - 08.2012
Diploma - undefined
Wakefield High School