Kayla Sanchez

• Manage and maintain digital job files within ERP and CRM systems, ensuring accurate documentation, regulatory compliance, and real-time project status updates.
• Coordinate communication between field technicians, project managers, insurance adjusters, and clients to facilitate efficient workflow, timely updates, and successful project completion.
• Track and analyze key performance indicators (KPIs), including job cycle times, documentation accuracy, claim progress, and file completion rates to support operational performance.
• Conduct comprehensive job file audits to verify documentation accuracy, completeness, and compliance with company standards, contributing to an approximately 15% improvement in on-time file submissions and audit readiness.
• Prepare, review, and organize documentation for insurance claims, estimates, invoices, and internal quality assurance processes while ensuring accuracy and completeness.
• Monitor project milestones and proactively follow up on outstanding documentation to minimize delays and keep projects on schedule.
• Collaborate with cross-functional teams to resolve documentation discrepancies, improve workflow efficiency, and maintain high customer service standards.
• Maintain detailed electronic records and ensure confidential customer and insurance information is handled securely and in accordance with company policies.
• Support project managers with administrative coordination, scheduling updates, and file management throughout the project lifecycle.
• Prioritize multiple active job files simultaneously in a fast-paced environment while consistently meeting deadlines and maintaining a high level of accuracy.

• Processed and submitted medical insurance claims, ensuring accurate coding, documentation, and compliance with healthcare billing regulations and payer requirements.
• Verified patient insurance eligibility and benefits, reviewed billing documentation, and resolved claim discrepancies to support timely reimbursement and accurate account processing.
• Maintained confidential patient records and billing documentation in compliance with HIPAA and organizational privacy policies.
• Posted payments, reconciled patient accounts, processed invoices, and maintained accurate financial records to support revenue cycle operations.
• Communicated with insurance carriers, patients, and healthcare providers to resolve billing inquiries, claims issues, and payment discrepancies.
• Managed daily operations of the online concierge platform by coordinating patient requests, scheduling services, troubleshooting technical issues, and ensuring a high level of customer satisfaction.
• Maintained detailed electronic records and updated patient account information to ensure data accuracy and efficient workflow.
• Collaborated with clinical and administrative staff to streamline billing processes, improve communication, and deliver exceptional patient service.

· Assisted patients with activities of daily living (ADLs), including personal hygiene, dressing, grooming, mobility, and meal preparation while promoting comfort and independence.

· Administered medications according to prescribed schedules and documented medication administration in accordance with care plans and organizational policies.

· Monitored and recorded vital signs, observed changes in patients' physical and mental conditions, and promptly reported concerns to nursing staff and supervisors.

· Assisted patients with safe mobility, transfers, and ambulation using proper body mechanics and transfer equipment to reduce the risk of injury.

· Maintained accurate patient records and documented daily care activities, observations, and progress to support continuity of care.

· Collaborated with nurses, caregivers, and family members to ensure individualized care plans were followed and patients' needs were met.