Kassandra Lavear

• Communicated regularly with parents, teachers, and administrators regarding student progress and needs.
• Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
• Tested students' comprehension of subject matter through quizzes, tests and projects.
• Prepared reports on student performance for administrators.
• Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.

• Verified insurance coverage for appointments and collected co-payments as required.
• Took messages from patients and promptly relayed to appropriate staff.
• Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
• Processed patient payments and scanned identification and insurance cards.
• Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
• Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
• Processed referrals for specialist care when requested by physicians or patients.
• Communicated with patients with compassion while keeping medical information private.

• Place orders for specialized equipment, and assisted with patient requests as required.

Provided direct patient care. Administered medications. Assisted in personal

hygiene. Meal Prep.

• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
• Provided administrative support to clinical staff as needed.
• Updated patient accounts and information daily.
• Responsible for registering patients and answering phones. Verifying insurance. Initial triage during patient intake. Relaying medications from the doctor to the pharmacy.

• Maintained accurate records of patient care including treatments, medications administered and other pertinent information.
• Provided physical support to assist patients with bathing, dressing and toileting.
• Collected specimens from patients for laboratory testing purposes following proper safety protocols.
• Observed changes in the physical condition of a patient and reported any issues immediately to the nurse supervisor.